Bluestone Mortgages Ltd

This morning i had the pleasure of speaking with Ian Gabriel. Ian was friendly, professional and extremely helpful with an application we currently have that hasn't been the most straightforward. Ian assured that he got the best possible outcome and explained everything clearly to ensure that there was no crossed wires.Fab service received and a credit to the team at Bluestone. Thank you Ian!

I have just had really good experienc with Nicole at Bluestone. Nicole was amazing over the past few calls we have had. She is extremely patient, polite, helpful and provides a service which I can only describe as world class! She is an absolute asset to the team at Bluestone! Thanks Nicole!

I spoke with Chloe today as I was struggling to use the affordability calc (never used before) Chloe was brilliant, she helped me maximise affordability for the clients and advised me on what packaging I would need to help the case progress to offer quickly. I wouldn't hesitate to consider Bluestone again and will be proceeding with an application soon! Thanks Chloe!

Absolutely gutting experience5 months of going backwards and forwards because they can't seem to work out our universal credit which I find odd considering we can't be the only people that are private renting, working and on a tiny bit of universal credit that want to buy a home !Our solicitors and the sellers solicitors have done all they need to do and we are still waiting for an offer after 5 MONTHS, we having nothing left to provide they have all our details and information and we are still waiting. Our broker is just as frustrated as we are, to top it all off our tenancy ends on the 21st of this month and we have no choice but to renew because it doesn't look like bluestone will get back to us anytime soon!

Spoke to Anita Armsby on the criteria team. She was excellent and provided excellent service. I had a complex remortgage case which needed overriding which was dealt with. Customer was over the moon and very pleased with the deal i got for them. Thank you Bluestone and Anita for the help and service

I was introduced to Bluestone via a broker called Simply. Great service from day one. I won’t go into personal circumstances but believe me these people look at borrowers like people and not like a number to say no to.Thanks Bluestone and Simply, you made our dreams come true.I would give 10 stars if I could

Excellent ServiceExcellent Service, We never heard Bluestone but our broker (CHARTWELL FUND ) introduced. I made a big mistake in my life on my credit file but they gave us mortgage which is really appreciated. Bluestone really understood our real situation and offered mortgage. They requested too many documents to get real picture.We want to thank Bluestone and Chartwell from our bottom of our hearts, you made our dreams come true. I can’t recommend Bluestone enough. Thank you so much!

For the last couple of days had the opportunity to have been served by Miss Chloe regarding my issue with registration, I found her an amazing lady with an excellent client care attitude and high sense of professionalisms and experiences. She helped me more than my expectations for which am very grateful to her. I believe her to be a valuable asset to the Bluestone Mortgages.

I have recently completed a few mortgage cases with Bluestone and have found that the support that Harry has given is excellent... The market is busy and to have a lender that will support clients with a flexible approach is a massive help.I have more cases that I shall be bringing to Bluestone and have no problem recommending them to my client.The key part that really sits well with me is the support that they give as a team and personal approach to each clients case.I look forward to more work together in the future.Highly recommended....Thank-youMichael

Chasing bluestone customer service to tell me the balance outstanding after we made an overpayment for remortgaging purposes and they are avoiding the question. They are also refusing to tell us what the exact figure will be at the end of the fixed term which is making our life difficult to know how much to remortgage for. I am not so good at maths and I don’t want to make any mistakes with this process so I find their attitude unhelpful. They keep saying that a solicitor will request information etc. well we need to know how much to make the mortgage application for in the first place before any solicitor will be getting involved. Very stressful experience with this company - seems they don’t care once you’re coming to the end of the term. We only went with them as had no other choice due to some past mistakes but have been the perfect customers. They did require us to have a bigger deposit and the percentages were awful as well. Typical example of banks taking advantage of the poor and living in the society that keeps poor people poor as it’s impossible for people to get onto the properly ladder. Luckily we were able to save up the higher deposit required in time through almost going hungry!!! Clearly we could afford the mortgage payments as they were less than our rent for the last two years while we were able to make savings also. I understand they need to mitigate “risks” but It’s just profiting off of those who are most in need - not helping them! I hate banks and can’t wait to repay this god damn mortgage to never have to deal with one again. But at the same time grateful that living in this society and the way it’s run we were able to get a mortgage in the first place and only suffer for two years before going onto a better deal as we are hardworking educated people not just numbers on a risk calculating software.