Co-op Food - Westminster Park - Chester

Coop itself is nicely set up.Checkout staff at this one unfortunately are unfriendly and lazy. Surely your role includes placing items into the bag not just running it past the barcode reader? Instead they just watch in near silence the shopper doing it themselves. Automation cannot come soon enough, which is a shame since a corner shop in a village/suburb should have a friendly, community feel

My son who has autism came into the shop today to buy sweets, popping in the shop alone is a big deal for him so being spoken to like dirt by some stupid woman on the till has set him back massively. Staff obviously need training in how to deal with people with disabilities cos they clearly don't have a clue what they are doing. Instead of showing him where to pay the woman almost accused him of shop lifting.

Don't ever close the Co Ops especially in favour of the Aldi 's in this worldGood quality, especially their flowers, they actually last.Been going a long while, my Nana used it back in the 40s.Helpful kind staff. Especially in lock down.

Worst customer service. Can’t expect basic service with hello, eye contact, not even bothered to serve. Only word he missed to say to me, why you people here to shop? Served with such a attitude. Management heads up, come on we don’t expect this from a reputed company who wants to serve the community people.

Gave 1 star because I can't unfortunately give any less. Did a shopping order on just eat today as I have mobility issue currently. Items were missing which I only realise once the driver had left, so I called the store to sort out the issues. I was passed to the supposed store manager Liam who spoke to me in such a rude, dismissive and abrupt tone. He spoke to me as if he didn't care, saying there was nothing he could do, and gave me 2 options saying I could sort a refund on the app or come in to the store. I said I had mobility issues and he said well they're you're choices. I asked if the driver could be notified and could bring me the missing items, they said no, I asked about the store sending the missing items, was refused, then told I have 1 of 2 options there and that's all they could do. I said it's the stores fault, he agreed and said it would be dealt with and looked in to. I said by how he was speaking to me, I wasn't reassured that anything would be done at all. The way he spoke to me was if he just didn't care and when I pointed out his tone, he said he was trying to help and, saying he doesn't come one to work to to get abuse. He wasn't helping, he was being rude and dismissive and all I did was point out the tone in which he was speaking to me and pointed out how it sounds like he doesn't care. I asked if the calls were recorded, he said yes. Good, I hope whoever listens to it can see how rude he speaks to people. He didn't apologize for the mistake, just basically was speaking to me as if it was an inconvenience to him and he was just telling me whatever to get me to go away and to not make it their problem, like he just thought it's not his problem and didn't want it to be. I said I was going to sort out another order but I don't want anything more from this store, sorted out a refund and I'll go elsewhere. They should remember that their business is nothing without customers and if they continue to speak to people and do thing the way they are, their business won't last very long. Even if nothing could be done, the way I was spoken to, was what made it so appaulling. Quite frankly if I'd read previous reviews, I wouldn't have done a delivery with them in the first place. Seems I'm not the only person who has experience similar/the same.

Staff are mainly friendly, with the odd exception. Prices are always higher than competitors, but I suppose you have to pay for the convenience of a local store.So, the current version of dividends that you allegedly benefit from as a member, have been more than covered with every purchase made by . . .you!

Great Customer Service and care. My young toddler tripped on his way in to the store and bumped his head- Niall went the extra mile even when the store was busy to get my son an ice pack for his head and made sure he was ok. Above and Beyond - thanks Niall

Best co op around my area, always busy but has fantastic deals and offers and the staff are very helpful and friendly