The Wheelhouse Veterinary Centre - Amersham

It really is so sad when customer service goes downhill. It is hugely unfortunate that the staff, reception team and junior vet at the Amersham Branch don't live and breathe the Wheelhouse brand and ethos. My recent experience was awful, rude and very patronizing staff and no sense of care for the animals they are treating. I have been a life long loyal customer of the Wheelhouse for over 30 years, but I will not be stepping in to the Amersham branch again. I highly recommend Chesham and Chalfont St Giles as alternatives. They are excellent, warm, welcoming, kind and caring.

Having moved house and county, the vet saw both of my pets (Cat and Dog) simultaneously. They had accessed their records from previous vets so had a full background of their medical history which enabled them to diagnose and prescribe accurately. Both pets had their chips scanned and information for numbers and details of registration company so we could update. Highly professional but with a family feel about this branch in Amersham. Top of the list when it comes to my experience with vets.

I have always had an amazing service from all the vets and staff at the Wheelhouse. Having been with them for over 17years I have attended all the practices and a consistent standard of high quality care is maintained across all

We always receive a very warm welcome here, and the vets provide really high quality care. They have a super friendly manner with our dog so that he is relaxed throughout the appointment, and offer excellent unbiased advice and treatment options. Really pleased to recommend.

I have been coming to Amersham and Chesham practice for 1 year now with my 4 Hungarian Vizslas and apart from that it is a very expensive you get receptionists that are very patronizingYesterday it was the final straw for meI will never come back here again

We always receive excellent advice and care. All staff clearly love animals and the advice and treatment we receive from the vets is always comprehensive, considered and compassionate.

We have been coming to Wheelhouse over 3 years and always had an excellent service until today. The receptionist with the purple hair was extremely rude and aggressive. She asked me a question which I didn’t understand from which she then got very irritated and became highly unpleasant with me, after that everything went downhill. I was trying to soften the conversation by making jokes about my cats but all I got back was a cold face.It’s a shame that the costumer service was so hectic and unfriendly. I came out of the clinic feeling extremely stressed closer to tears really. This is wrong and has to be dealt with.We are coming back tmrw with the cat and only hope that if the lady with a purple hair is still at the reception, she greets us with a smile and not a stroppy attitude.

Very happy with my Senior Screening for my boy Rolo. Well looked after and everything explained to me. They've always looked after my cats and the staff at all the surgeries have always been friendly and helpful.

The treatment my cat has received at Wheelhouse has been second to none. I’m very pleased to endorse & recommend The Wheelhouse Veterinary practice.