Lloyds Bank

Went to the cash point to withdraw cash and entered my pin and requested the amount. Mid way through the cash point malfunctioned, shut down and restarted. Once it restarted it stated it was out of order and swallowed my card. I went into the branch for help and the man behind the desk wasn’t very helpful at all. Just said is it a Lloyd’s card? And because it wasn’t he wouldn’t retrieve my card. Just said “you’ll have to ring your bank”. His customer service skills were very poor and although I understand the bank may have certain policies for insurance reasons. He didn’t even try to explain the policy or situation. Wasn’t willing to help or fix the situation at all! Just palmed me off.Will not be coming back here again.

Very, very poor service. Twice i've been down to change my housebound mother's address, so we can get a new debit card sent, and twice the staff have been unable and uncaring to help.I will move my business to an Internet only Bank and willnot care if it leads to job losses at branches. Proven to be redundant.

Really disappointed this morning. Came to Lloyds bank i ask someone i forgot to bring my card with me.i want to put deposit. Can u guy's help me to find my account. The lady said it's absolutely fine.then i waiting in queue. I serve by man around 9:20am.first he ask my surname and postcode. He said he didn't find my account details.then he ask for my full name i give.then he said do u use different address i said no.in 10 minutes he not find my details he said go home gethget your card i said why im going home this my name my address and lived 12 years on that address. He said i cant help you.then i ask i want go customer service. Then he said i find your details..please tell what should be my reaction.

Very disappointed with coin recieving service.. grandchildrens holiday savings.. they would not take as it has to be bagged" so spent an hour bagging in correct denominations only to return & told they could only take ten bags per day! Over fifty bags no joke.. 30yrs with this bank! No advice given other than Sorry Sir ☹️☹️"

Best bank

Great staff service, always apologise if the wait is longer than they would like. Can always do what I need to.

Thank in you for the great service! As a Tourist I've asked to change a bank note of 50£ in smaller ones. Changes were only possible with abank account! Thank you! Whaz a great service!

Why do we use banks????Because we Dont have anything better to do with our time, so we queue up at branches or be left hanging on the phone for an hour or so and then get poor customer service from incompetent staff.

Shocking customer service!!I waited to be served while the lady finished her previous work. She asked could she help me and as I stepped forward a young Lloyd’s bank employee walked in front of me stopping me in my tracks, instantly another older man came from behind a door and proceeded to walk in front of me causing me stand back and walk back to the waiting line. I was appalled at their lack of customer awareness. Clearly they were task aware and not customer aware!! I don’t bank with Lloyd and was banking for a relative. This mishap has made me think if this is the way staff conduct them selves and treat their customers I will never bank with them.I will add the young lady apologies and I was sharp in my reply when I said please don’t apologise... these men should have been aware!! The men looked shocked and mumbled their apologies. Too late in my books

Great service from this Lloyds branch. I had an issue with sending money abroad and it was an emergency luckily I was accommodated with great service from both Sophie and another gentleman. They managed to provide the service I was looking whilst keeping a busy bank under control.