Electric Locking Systems Ltd

Avoid like the plague, I was wrongly advice to purchase a gate entry system by the owner, Lester. It turned out this was not waterproof and needed to be under a canopy. From onset the night camera did not work, I called and emailed numerous times however no one came back to me to fix the issue. The worst service I have ever encountered.

Super helpful staff via the online chat system, made sure I got the right variant of part that I needed and shipped it out so it arrived the next morning. Simply couldn't ask for better service or understanding. Highly recommended!

Regrettably, I won't be leaving a positive review of my experience with this company. Having been advised by an entry phone specialist to purchase a power supply unit for his return visit, I did so immediately. It was left safely in packaging until the morning of his visit approximately 6 weeks later. Upon opening the plastic packaging and box (which was not sealed), he knew immediately that this was not a new item, had either been used before or returned after some initial interference. The casing was slightly dented, rub marks on the interior of the unit, unsecured parts and cut wires that shouldn't have been there. I rang ELS immediately and also sent photos and videos. No response so I chased and was promptly told that because I'd had the product for 6 weeks, they would do nothing because of the rules". Paraphrasing

The gentleman who manages the business returned my missed call. His advice was priceless. It helped me resolve a lock issue which would have cost many hundreds of pounds. I thoroughly recommend ELS for their sincere help.