BH Live Active, Pyramids

Facilities are great no doubt. But in my experience the staff are not helping.I cancelled my membership 6 months ago but it wasn't cancelled. Again I cancelled but the staff says it takes time to cancel.If you become a member you never cancel your membership. Somehow they will take money months after months..

Kids enjoyed themselves with the waves and the slides, but...One of the pools, the lowest, wasn't open for some reason, although the snake slide next to it was. Other parts of the place looked run down, with worrying looking rust patches quite noticeable. Some of the water sprays weren't working either.Yet the worst part of the visit was the staff turning us out of the water and making us stand by the waters edge for five minutes or so. Eventually one of them started making an announcement that was near inaudible - apparently there was no chlorine in the pool! Therefore everybody trapsed off to the changing rooms to get dressed; not enough room for the 100 or so to get to the showers, the lockers, etc. People appeared to take up residency in the family rooms so my young daughter and I stood for what felt like forever, waiting in a cold, breezy corridor. We are in a state of undress and the place is freezing!Not the best visit.

Will be prepared that you will need to die to stop before your membership! No flexibility, no understanding that person can relocate (or even change the decision or change the gym) and it’s totally uncomfortable to join. When I said that I had moved and could no longer go to the gym, they began to threaten me with court if I stopped paying! Read all rules before, otherwise you will pay for nothing after! Rude behaviour of managers who even didn’t describe properly rules before joining. The worst gym I ever join. Don’t recommend!

Love the pool! The gym is okay and the spa is nice but never on when in the morning when it’s meant to. Changing rooms are normally dirty. Have decided to leave and try somewhere else.

The gym is fine and relatively quiet at the time I go but they could really do with a Smith Machine!

Overall a nice new gym. Nice staff and very clean.Missing a few bits of equipment in my opinion.1. Needs wide cable machine. They have 2 of a new kind of cable machine which works well for some movements but is hardly used by people.2. Smith machine3. Calf press, seated or standing.4. Assisted pull up (for the weaker individuals) me.Understand they are limited on space but there is huge dead space throughout left hand side of gym just for lockers and seating.Again, great gym, but could be better.

Glasshouse is a beautiful setting for exercise classes; especially on a sunny day. Loads of classes to choose from. I highly recommend taking a class led by Marci; her infectious personality will have you smiling within minutes.Be sure to put your car reg in to the system at very the start of your session to ensure the 90mins free parking actually goes through.

Excellent facilities,helpful and first glass staff.

I really enjoy this gym. I started a few months ago to lose weight and also combat depression. It has a gym, spinning room, HIIT room, activity rooms and loads of classes. I attend classes whenever I can. The teachers are great, the staff are really helpful. I've lost weight and feel better in myself. So glad it's here.