Charters Estate Agents Winchester

Disorganised liars. Lured us to the market with the promise of lots of interest and completely overvalued our house. Terrible photos of the property.After house viewings we had to chase them for feedback and would not hear anything for days.Charters would call to say a viewing had been cancelled which we weren’t aware of in the first place, and then suggest we were to blame. Very disappointed with our service from Charters and would not use again.

Charters Estate Agents in Winchester have been fantastic in my House purchase journey. The whole team have really assisted me in the process of buying our family home and my main contact Mark Dryhurst was instrumental makings sure the sale went smoothly and in helping me understand the process from start to finish as this was my first time buying a house in the UK. The Charters process was great with regular updates and it enabled a clear communication channel between myself and the Seller. I would recommend Charters Winchester to anyone who is looking to buy a house and sell a house. Many thanks again for all the help. Much appreciated.

The customer service I received from Charters in Winchester was absolutely exemplary! Sarah Bainbridge from their lettings team couldn't have worked any harder to find us the perfect property. She really took the time to understand our requirements and her efficiency and speediness of response were outstanding - even keeping in contact on Sundays!

Absolutely dreadful company to rent from. If I could give them zero stars I would. I would not recommend this estate agent to anyone if you are renting. Our problems started from the day we moved in when we realised there was no working electric meter. We contacted charters about this and they didn't want to know about it so we spent months resolving this issue and getting a new meter. It cost us a lot of money in inaccurate estimated meter readings also. When roofing works were carried out on our property, they allowed the roofers to use our car port as apparently the landlord had agreed to this. Nice or him to let us know. We were told when we complained we would get compensated for this which surprise surprise, we did not. We had an issue with an internal leak in our property which went on for months and again cost us a fortune in water bills. We also had an issue with a shower not draining which they took months to fix. To top it all off, the tried to increase our rent which we attempted to negotiate and we were issued a section 21 notice because of this. We were great tenants, paid rent on time every month and kept the property spotless. They are now trying to deduct almost 300 pounds from our deposit for cleaning when we spent 3 hours cleaning the place before we left. Avoid these cowboys.Edit: I see you have responded to my review saying I made aggressive phone calls". At no point was I aggressive to any members of your team. You may be confusing assertiveness for being aggressive. This is a defamatory comment."

I highly recommend Charters. They recently handled the sale of our property and we were absolutely delighted with the standard of service. They were professional, attentive, polite and extremely good at following up, both with potential buyers but also in handling a lot of the behind the scenes" activities. In particular

I highly recommend the lettings team at Charters Estate Agents in Winchester, they have been managing my property for some time and the service has been outstanding.The team works very hard to market the property well and has kept me up to date regarding viewings and feedback. Communication is consistently excellent in general from all members of the team and everyone I have spoken to is always friendly and professional. Sarah in particular goes above and beyond to help out!Any and all minor issues that have arisen during tenancies have been swiftly resolved. Arranging necessary updates and services to the property has been stress free despite my living in another part of the country. It's very reassuring to know that my tenants and property are in such good hands.

Brilliant from start to finish. Regular updates each week with a progress report on viewings and then our subsequent sale. From the very beginning Peter was so positive and gave us the confidence to go ahead with Charters Winchester. We didn’t bother asking anyone else as first impression was so encouraging. An offer on our property was accepted within 3 months and the after sales service with Jo continued with the professional knowledge we’d become accustomed to. Totally efficient, once again, weekly updates liaising with both solicitors acting for the sale. Both my husband and I can’t thank them enough for a seamless, professional and friendly service from the first day to the last. Highly recommended for anyone wanting to sell in Winchester.

I recently re-let my flat with Charters and had an excellent experience with the agents there. I live overseas so having people 'on the ground' that I can trust is important to me and both Sarah and Gary were brilliant in their prompt and detailed communication and in securing the most trustworthy tenant willing to pay the highest monthly fee. I highly recommend.

I highly recommend the Charters Estate Agents in Winchester. Cameron Broom, in particular, was professional, knowledgeable, friendly, and a great listener. He really worked on understanding our rather unique situation and provided much needed information, guidance, and support.