Houghton Primary Care Centre

Get your websites updated instead of giving out false information to patients with a urgent matter you can’t just go and walk in and wait to be seen as you state !!!! And when you’ve been trying to contact 111 from 9.30am till 5pm constant with no answer then told when I go to your walk in that I can’t be seen unless I have a 111 appointment expecting me to drive to Sunderland to then sit in A&E When I LIVE AT HOUGHTON with no means of getting there and that unwell I’m not able to drive there myself you lot are a absolute disgrace !!!! God forbid anything happens to me within the next 24 hours until my doctors surgery opens !! 111 online service assessment also stated i needed to be seen immediately also !!!! You lot need flogging

Recently been to the out of hours clinic in the Houghton urgent care centre after not been able to get an appointment with my GP (constantly tried for a couple of week). Got in straight away, seen an amazing GP who listened to my concerns and I received the best care. Couldn't be more grateful especially as someone who works full time.

At first I was dubious about the appointment system but it actually worked really well. You get an appointment time so know when you will be seen rather than waiting for hours. My appointment was in 1 hour so we went to the cafe which was lovely and really cheap. All staff were friendly and it was a really clean building. Hope I don’t have to go back for urgent care but if I did would choose here!!

By choice I won't be going here again . I don't know who the nurse , roughly in her 60s with a blue coat on did my vacine today . Horrible attitude . If I wear a mask I choke . Have a look on my records and see why or listen to me instead of comparing me to her daughter in law who I don't know either and practically calling me a lier . Bit re education needed

The serving staff in the café have very low to nonexistent people skills, and give me the impression they are doing you a favour by serving you.A recent revierwer wrote (If your face fits)it must be only locals who's facesfit and quite clearly mine dose not as I am not a local, and only using the café twice a week. The attitude on friday of the café staff seen me leave without purchasing anything .ln future I will be voting with my feet and going elsewhere as there is no shortage of place's to go with pleasant staff members.

Where do I start? Some of the staff are a disgrace. The way MOST of the reception staff talk to patients is terrible. I was seething tonight and had to bite my tongue as I was ready to explode. They used to have a sign regarding verbal abuse to staff - probably still have it - but they wonder why they receive verbal abuse with how they talk to people. If some of these people worked for me I'd sack them on the spot.As a family, we have visited this centre several times. A couple of standout incidents:Following a car accident in which I was advised to go to this centre rather than A&E, I was told by a doctor to rest, and only rest, and was refused an x-ray and/or MRI. WRONG CARE! My own doctor, who I visited a few days later, went mad at what I was told to do - I subsequently found out I'd sustained a ruptured disc in my back and doing what I was initially advised to do was a huge mistake.A family member visited as she'd injured her foot. I knew she'd broken it and told her to visit the centre. Big mistake. She was WRONGLY told she had sustained tissue damage only and was refused an x-ray. WRONG CARE! A few weeks later, still in agony, she visited again, had an x-ray and found out, guess what, she had broken her foot.Tonight, I visited for a joint issue and was seen by a nurse who was out of her depth. I should have been seen by a doctor or physio. I've had problems for years with my knees following football and martial arts, and don't have arthritis, and something just went" on Christmas Eve. If you've had joint problems

First time I've been to this place and I think it had excellent staff and facilities. Staff were friendly and helpful. It's a new building with plenty of space and ample car parking.

Visited July 2022, no longer a drop in centre, referred to Sunderland RVI A&E (as were 2 other patients). This is a local, reasonably sized, fairly new Primary Care Centre, it is such a shame its facilities are not being used fully. Outdated website.

Went for ultrasound today, radiographer abrupt,unfriendly,lacking empathy. Tried to explain she was feeling the wrong area only for her to cut me off and tell me there was nothing wrong in a belittling manner.I've worked for the NHS for half of my life and I hope I never ever make ANY patient feel the way that she made me feel today.

First. The building opens at 8, the walk-in is 10 but they do have a good queueing system.Second. We have been several times with kids with injuries and the care/treatment given has always been superb.Yes you do have to wait sometimes ( not the staffs fault!!). You can leave once booked in and return nearer your time. There is also a very reasonably priced cafe you can go to.