Travelsoon

We booked a long weekend in Malta with Travelsoon. I will admit I was nervous thinking something would go wrong, but I am pleased to say everything was perfect.From the plane, to the transfers, to the hotel, to the return transfers. Everything was so straightforward and stress free.I would definitely use them again.

Booked a holiday with this company in April of this year to go away in May. The holiday which I called to book was unavailable but they did find me an alternative at a good price. Booked and paid in full over the phone and was told all documents, boarding passes, transfer vouchers would be emailed over in the next 48 hours. I received everything via email accept boarding passes. I rang up to question this and was assured it's all booked and not to worry and gave me a reference number for the flight company. I went onto the website to check this and it said booking awaiting confirmation? Long story short, over a 2 week period of constant phone calls and being passed pillow to post and promised somebody would call me back later when they never did. They had actually tried to book me on to a flight which was already full. They then tried to get me to fly from a different location and day to which I'd have to cover the cost! Eventually and luckily for me I paid via MasterCard who got me my money back. I know I got my money back and can put it down to a bad experience but the stress levels over those few weeks was horrendous.

Unhappy with the way the service and information was provided. Asked on the first call what the total price is so I know how much to put in my bank and make the payment. Once payment details were given be advised about air passenger tax that everyone has to pay. Which I was not aware of and was not made clear in the beginning of both calls. When I call back to cancel it I be advised all confirmed and then brush me off to admin team who literally make it out as it’s your fault and do not will to listen. They make you feel awful and keep saying you agreed to it we can’t do anything about. Won’t be using this company ever again they do not know how to deal with customer in a respectful and in a manner way. Very unhappy

Was OK until we started questioning about our holiday being cancelled. As soon as we asked for a refund attitude totally changed because they weren't getting their commission I can only assume. Get told a refund will take 6-8 months which is a total joke. What ever happened to customer service? Will not be booking with these again nor would I recommend them to anyone.

I have read lots of negative reviews about Travelsoon but personally I have no complaints. Since Coronovirus started I have had 3 holidays cancelled but Sue has been more than helpful, firstly with re booking and now finally with processing my refund. Thank you Sue for your assistance.

I am still waiting for my refund. I have sent out multiple emails to no avail. I had been told my booking had been cancelled due to COVID19 and I would receive a credit note as a result. I had been lied to, as they had mentioned that this was the law. After looking into the matter and a official government statement on the gov website, I have pointed out to them that this was not the case. Now, with no news from them I’m out £450. Extremely disappointed.

Do not book with Travelsoon, or whatever they are called. Appalling, once they have take your money, no more contact unless you want to be left waiting on line for 45 mins, and still no answer. We arrived at the airport and 2 of the passengers had not been booked for luggage! So £100 to pay. We had booked our seats but she had not put us all together. We arrived at the resort no contact for transfer. Once we arrived at the resort there was no record of us booked in. We spent a long time trying to sort out a room!! We'd paid for an upgrade, but our room certainly was not an upgrade. Their customer service leaves a lot to be desired. For what we paid we could have got a better deal elsewhere. We fly home tomorrow, 30/8/18 hopefully we have no more issues. AVOID this company

If I could give no stars, I would have. The holiday was fantastic, but shortly ruined because Travel Soon did not provide the correct online booking information for Ryanair. This resulted to us not being able to check-in online prior to our flight, my boyfriend and I were charged at the airport with a hefty 110 euros charge!. Travelsoon did not take responsibility for their error (after investigating twice!!) and they refused to refund us the charge, even though it was 100% their fault. I have the legal bound documentation that was disregarded as evidence. They are thieves.

Made a successful booking online. Only to be then told after my second call that the room I booked was unavailable. And that's it would cost an additional £400-500 for another family room for 5. Or that they could put me in a standard room and request a free upgrade with no guarantee.They where unable to explain why the room appeared available online.

Travel soon arranged a lovely holiday to Malta in 2019, we got engaged there and then got married last October. I have been trying to get in touch with Travel soon to see if they can arrange a holiday to Cyprus for our anniversary. But have not been able to get in contact with them. I trust that they are still in business