RFW Plumbing & Heating Ltd

We have used RFW Plumbing & Heating for many many years and will continue to do so. They have always offered a first class service and keep us informed at all times.They have installed new heating systems and bathrooms and we will carry on recommending them to friends and customers alike.The team are courteous and polite and leave our home clean after every job and their workmanship is of the highest standards.No job is too small for this local family business.Highly recommend Richard and his team.

We used RFW for a recent boiler installation and were so pleased with the work they did. The work was completed in 2 days with very minimal disruption, and real consideration at all times-Dave proactively tidied up at an extra point in the day before I picked my children up from school so it was safe and clear for them. They also made sure they took the time for me to understand the controls and how to use the app the control the heating. I would highly recommend them- it's really great to know we have a reliable and trustworthy company we can use for services and repairs in the future.

Absolutely delighted with RFW - one call to Richie after being let down by 2 local plumbers and he was at my grandad's house within an hour and resolved the problem immediately and without complication. Followed up with on site photos, a phone call to discuss the issue and further advice. Can't recommend this company highly enough - prompt, efficient, professional and great value. Wouldn't hesitate to use these guys again in the future!

Excellent service when I had no hot water. Was able to resolve with face time call. Would definitely use again!

If I treated my legal clients as RFW have treated me, I’d have no business!They were delighted to take £5,000 to install my new boiler but not to service it this year to keep the guarantee valid.I’ve been fobbed off trying to get RFW to do the annual boiler service to keep the guarantee valid since December 2022 with “I’ll call you back” and “give me a shout next week to arrange”, “I’m with a customer”.I attribute this to last year RFW servicing the boiler and it losing pressure immediately thereafter. They initially tried to say I had a radiator leak, but the problem only began immediately after the boiler service - there was no leak. Eventually boss Rich came out the third time and corrected the fault which was caused by incorrect refitting of a part removed during the boiler service!They clearly didn’t like the hassle of having to put their work right.My Boiler is now one month past the service interval as a result of being fobbed off by RFW and them not servicing it. Sadly, other companies are currently too busy to service it. RFW have let me down.If ever Worcester refuse to honour the guarantee as a result, thankfully I have the legal know how to claim against RFW. And will surely do so.Evidence available to back up this review

I have used the services of RFW on a number of occasions. The work undertaken has been good quality and per specification/cost agreed. I would (and have) recommended this company to others.

Regularly use RFW for annual boiler servicing and always find them helpful, quick and polite. They've been more than happy to advise on ways to keep the heating in our home more consistent throughout as well as offering suggestions for fuel economy - which is always welcome.

Requested service and to inspect and advise on loss of pressure issue. Engineer serviced boiler and said its fine but had to point out the leak when the heating system is on and suggested the PRV or diaphragm was faulty. Engineer said they would find out the cost of parts and let me know. Paid the service bill promptly and reminded them that the repair was still outstanding. No response. Emailed them again 4 weeks later and still no response. Very poor.

The whole process of RFW working on our boiler was excellent. After calling the office, who were very helpful and proactive , an engineer was arranged to come out and fix our boiler. The enginner turned up on time and was very courteous, Our boiler was fixed with no problems at all10/10 service and i would highly recommend RFW

Have been using RFW for a few years and have always found them to be very reliable and professional. Recently, my elderly father has been having problems with his boiler and other plumbing troubles, all issues were resolved quickly and nothing was too much trouble for them. I would highly recommend them.