Barbour Covent Garden

Bought a jacket at the Covent Garden Barbour store.The staff was amazingly helpful.Excellent experience.

Excellent customer service.Zara went beyond duty to assist with needs, going as far as allowing exchange of jacket brought at another store. She was very considerate and sincere, not pushing at all. Took my time selecting product without any pressure.Would recommend store. Great staff, quality products.

tl;dr: unpredictable stock availabilityPeople should be aware that all Barbour outlets in London are run by franchisees, and not by Barbour itself. As such, every shop's range, and therefore your shopping experience, will vary from one shop to the other.That said, the staff whom I encountered in Barbour stores were all helpful and polite.I have mentioned in my review of the Barbour Regent Street shop that I had to rush to this outlet within 30 mins to try on a Classic Beaufort jacket in size 42, the last piece in the store. They could only hold it for 30 mins!I decided to purchase another jacket, this time the Beaufort, in sage green. When I called one outlet to check if it was in stock, I was told they couldn't check availability for all other stores, as their (?inventory) systems were different. They also didn't know when items would be back in stock. I managed to buy that jacket at Harrods.I ordered a gilet, which was then delivered several days later to the Covent Garden outlet. I had earlier called to confirm the item had arrived. When I got to the store, the staff initially could not find it, until I asked her to check again.If the item you want is available, then shopping at Barbour is easy. Otherwise, be prepared to go across London for it, or wait several days for it to be delivered. Good luck!

I came to this store planning to buy a jacket, but the sale lady there were rude and followed us everywhere.The staff was racist and bad customer service.I went to the store on Regent street, the staffs there were nice and my family ended up buying 3 jackets from Barbour on Regent st.

My wife and I came to Covent Garden Store and we were assisted by a couple of really nice sales representatives. My wife purchased her first Barbour Classic Beadnell and she loves it. Our experience here lead her to purchase a winter hat, leather boots, and a zip in vest that she will enjoy for many years.

The employees are very kind. Whatever I asked, they answered. They even did research on the internet for me. Endless thanks

Lovely shop with a great selection. The staff are knowledgeable and appropriately (i.e., not too much, not too little --- Goldilocks" level) eager to help. Rilwan helped me get into my first Barbour wax jacket. He was excellent to work with and I love the coat!"

Friend recommended this place , procured a nice jacket and some shirts. Staff were friendly and helpful. Prices tend to be higher than other places, but the quality of the material made it worthwhile , hence expect to pay more but it will last for much longer.

We initially went into the store to double-check sizing, since we don't live in the UK and Barbour sizing can be a bit tricky. But the staff at this location were truly above and beyond, so kind and helpful! They not only helped with all our sizing questions, but also gave their opinions on different styles, gave us care tips and tricks for our new jackets, and made sure we understood the warranties and differences between styles. Really exceptional shopping experience-- we ended up purchasing a few jackets there and then instead of ordering online when we get back home. Kudos to the staff here.

Dear Barbour Team. Please give my best regards to Max working at Covent Garden … he made it happen that my best friend could buy the Barbour jacket he was looking for .. indeed the entire team is very friendly … great product and a great team !