North Bradford Community Mental Health Team

Helped me completely change myself as a person and my life. All the wonderful NHS staff here who supported me with my mental health, i will always remember you all for life. You helped take me out of that really bad place at rock bottom and showed me that life was worth living again. It's been over a year since I was discharged and I've just gone from strength to strength. I've turned my life right around and will never forget how you helped me to do that. An absolutely unforgettable experience of life changing treatment and care! Thank you X

Absolutely useless, couldn't be bothered to even meet my husband to discuss his problems, just dismissed him by letter and referred him back to his GP... Disappointing and uncaring

I have the best community mental health nurse called Julie. She is fair but firm and Goes above and beyond duties. Thank you

This place really should be shut down as they do not care about patients and it don’t matter even if you complain for not getting any level of care because it all gets brushed under the carpet!Despite contacting them chasing them they will not be in touch for months and months no matter how desperate you are they will not bother!City mental health is much much better they actually care and look after there patients unlike Somerset house!

I am a service user, also an employee of a partner agency, commonly working with sonerset house.I have found the mental health services to be shocking, pertinent, those at Somerset house.I’m lucky that I haven’t lost full use of my faculties, however, I have yet to see day to day tasks such as appt letters being sent to the correct address despite notifying the service over a dozen times, poor record keeping, poor delivery of specialised interventions and a simply haphazard don’t care atttiude.I have been crying out for psychotherapy services as the initial practitioner owing to repeat poor session planning failed to get the intervention off the ground.2 years and waiting, dozens of calls, complaint to manager, and now no longer bothered to ring them, because this is Bradford after all where all citizens are second class and those helping the most vulnerable simply don’t recognise that every action could be a potential life or death situation.On the other hand, can’t praise the FIRST RESPONSE SERVICE ENOUGH. Alert, vigilant, proactive and understanding of their role and signposting to other support services.How can the two be so disjointed ??

Fantastically caring and helpful people.

Atrocious service, constant calls for an update with none, no calls back when promised and still have no idea what or who is going to help me!! Disgusting for a mental health team!!!