Taylor Jackson Property Management

The most unorganised and unprofessional estate agents I've ever dealt with. From the start our contract was done wrong and our monthly payments were incorrect. By the end of the tenancy we had been through 3 contracts due to their mistakes. We agreed to pay trimesterly when our student loans came in but they would constantly ring monthly and ask why we hadn't paid our rent. When ringing up with an issue we would be passed around to every member of staff working there and told to go back to the store or ring up on numerous different days to be passed around again. They allow £25 wifi bill which comes out of our account and they refund, a refund which took months to come. Also, they allowed themselves into our house without the 24 hours notice we were told we would be given to go through to the garden and cut our trees, telling us the house needed cleaning or we wouldn't receive our deposit back (despite it being left in dirty conditions when we moved in) and asking were we living there because they noticed one of the rooms was empty. Would not recommend if you're looking for an estate agents with no complications because that is all we seemed to receive in our year with the company.

Our student house was with Taylor Jackson for over a year and from day one they were the most unorganised and unprofessional company I have ever dealt with. When we first moved in the house smelt of fish, there was no door on the bathroom and there was evidence of drug use in the house. Over time, we were forced to go 6 weeks without an oven, as it was marked unsafe and they didn't send us out a new one, we had no hot water and were often contacted to say that we owed money that we had already paid. When we visited the office they were rude and unorganised, with packets of cigarettes on their desks and messy surroundings. They didn't keep any of our documents so had no idea how much rent we were due to pay, and when our land lord finally took us away from them we have been bombarded with emails asking us to sign agreements to cover their backs as they had nothing on paper. Avoid at all costs.

They will give themselves excellent reviews. But beware!!! It is a family. So when you hear new management, do not be deceived. Tigers in sheep clothingsIf you are renting, start thinking now!If you want to rent, then take time to read all reviewsWorst Estate Agent in the whole U.K. They deserve a minus 5 star.1. Very low quality of maintenance that whenever they decide to do repair2. They have loads of incompetent workmen3. Workmen are irresponsible and dirty. You will have to clean after them. Some will use your toilet without flushing or whipping it clean the way they met it.4. They walk into your house as if you are a staying for free. No respect!5. They will claim your deposit or part of it. Trust me! They know all the pros and cons. They will delay the money until you give it up. Trust me.6. The manager is a cowboy estate manager. Do not trust him. The first sign will be that he never have time for you. He only take emergency calls on quote.7. No matter how many times you call them, they do not know who you are even when you are renting. They have no call logs.8. This people appears to be a family. Choosing to rent a place you call home from this people is an attempt to destroy your credit rating. Trust me.9. Takes too long to carry out repairs. And repair works are mostly repeated because of bad workmanship. And you have to make the time and clean after them.Just do not do business with them. Nothing personal.

Don't be fooled by the sign under new management. They were absolutely useless and unprofessional. We had to use legal means to pursue our rent. They never returned our calls when needed. Salford Council knew it. This company is on the watch list. Tenants also complained to us about their incompetence. Glad we left this firm. Wouldn't let them touch our property ever even it is free. A nightmare n students should avoid...... Our horrible nightmare....

Would be careful using this estate agents as they do not take ownershipOf their mistakes and have poor communication skills- will even put incorrect boards on peoples houses and not take seriously in sorting

Found a house just in time thanks to Taylor Jackson ! The house was very lovely, refurbished and has a pretty good location ! The rent is sensible considering all that and truly affordable, even as a student.The people at the office were always friendly and helped when required. However, in terms of communication they were pretty bad, as I'd never get a reply to my emails and had to call or go there instead. They also never informed us when they would come to the house, so you'd just get home and notice that someone had been in there, which is quite bad.When it came to the end of my tenancy and I had to get my deposit back, the landlord wanted to keep it for no actual reason. Never having met him or been in contact with him at all, I was hoping to solve the issue with help by the agency but none was given, I didn't even get contact details as asked for multiple times, so it was a real struggle to get my money back.

When anyone makes a mistake it is customary to apologise. This estate agency managed to place a letting sign outside the incorrect house, not the neighbouring house but a house in an entirely different part of greater Manchester. They refused to apologise for their actions nor did they take immediate appropriate action on being notified of this error, in fact email communication from their staff read like a petulant child not a professional dealing with a customer. I dread to think how they behaviour to landlords or tenants. They make Stath Lets Flats look like the gold standard of estate agents.

Lazy & unprofessional. Highly suggest you do not take your chances with them...All seemed good initially, the place was freshly refurbished and we had a set move-in date. Only, they gave us the shortest notice that the place was still not ready and told us to wait a day. And they kept pushing back the date several times.I was essentially homeless for about 2 weeks, crashing at my friend's house while waiting for them to give me an update on when I can move in... What an embarrassing position they put me in.Finally, we move, only the place still was not finished! Never told us how anything worked, so we were freezing while figuring out how to use the boiler.They took forever setting up the internet we paid for, they never sorted the electricity and gas metres, so I had to just fill it up and ask them for the money back.Phoning them was a joke, they sounded like they did not want to be there. They often forget who we were, or what property we rented. They gave us the absolute bare minimum effort & information and called it a day.They even had the audacity to just invite workers into our place sometimes, without our knowledge!The work in the house was never finished and all year, we had to deal with the mess & debris that was left behind. Then they took a substantial sum of our deposit, even though it was not us who caused that mess.I could go on, but this review is long enough. They are a headache and I am thankful I am no longer renting from them!

As a landlord I would say you should avoid dealing with Taylor Jackson. They were dire at best. Totally incompetent as letting agents. Problems we had:The tenants rent was agreed but he never paid the full amount.They falsified a Tenancy agreement, we only found this out when we sold the property.They did not inspect the property.They held onto money the tenant did pay, we only found out by accident that the Tenant had paid, I am fairly sure had we not found out they would never have paid and their accounting system is dreadful.They had work carried out for us and we did not get any invoices just a charge.The tenant owed 18 months rent in the end so we sold the property.Good riddance Taylor Jackson!

I have been using Taylor Jackson as a landlord for some twenty years, with a bit of frustration on occasions in the past but, in recent years, with pleasure. Their processes are now good with prompt and regular rent payments, reasonable charges and a speedy response to tenant problems. I'm happy to recommend Mason and the team.