Nuffield Health Norwich Fitness & Wellbeing Gym

Everything is always broken but rather than getting repaired it takes weeks because everything has to be authorised by head office. The Jacuzzis have been permanently shut down in the name of saving the planet and money, but guess what energy costs will be falling later this year, so will they be reviewing their decision?Most of the staff are very friendly but John who is the reception manager is terribly rude, he is not very professional in his approach to club members.All in all head office need to make some serious changes here before they loose more members.

Called to see if I could buy a day pass, was told yes and it was £10. Arrived an hour later to be told that actually you can’t buy a day pass unless you are with a member and even then it’s £15.

Horrible after sales care. I joined the gym specifically for the spa and pool. They then decided to close down their two spa pools. I don’t use the weights or cardio section so I am now stuck paying for something I can’t use! I joined with a friend who WAS ABLE to cancel their membership for the exact same reason yet they refuse to cancel mine. Absolutely appalling.

This gym has gone very downhill and not worth nearly £60 a month. It is old and dated and had no investment for 10+ years First, they removed the cafe bistro area where one could eat a meal and coffee to save costs and instead turned into a staff area... They then replaced this with poor quality sandwiches from a fridge at the reception and overpriced instant coffee. Sandwiches tasted awful.They got rid of the small gym area for people who enjoyed working out in a smaller area and replaced it with all spin cycles. They increased their gym cost within 6 months. They don't stay open as late as cheaper gyms.Jacuzzis regularly break and do not workIt's a rip off and hasn't been updated in years, the ceilings in the workout area look very old. The air conditioning is poor in Summer. It is not worth the price or being trapped in a 12 month contract. Join somewhere else.

Just finished my 10-day pass but due to being a bit far away could only use it a handful of times. Found it to be very good overall. Excellent reception staff. Can't speak for the gym stuff but looks pretty good from a distance. The pool is pretty decent only thing that is lacking is I do wish it was deeper than 1.25M. Steam Room and Sauna are nice and fairly roomy too. The Jacuzzi" is a bit naff though as it's the same temp as the pool (uses the same water).Changing area is good

So many people whinging in the reviews! I really like this gym and the highlight for me are the classes. Really wide range of classes available from spin to yoga to various dance classes. You book in the app and even if you have to join the waitlist you almost always get a spot. Staff across the gym are friendly and helpful.In my opinion the pool area is lovely, the sauna is excellent and the steam room is great - the temperature and humidity do go up and down so if you get a cool bit just go away for 10 mins! Two of the three jacuzzis have now shut down permanently - it does mean there's a bit of wasted space at the moment while they figure out what to do next. The gym area is well equipped. The changing rooms are huge.It's not perfect, which is why I'm saying 4* but the 1* reviews are really ridiculous.

Two months since me and my wife joined Nuffield. We are normally going for couple hours to use gym and swimming pool (saunas are also great, we use them simetimes too).Staff is very friendly and helpful. Always nice to have experienced staff who can give advice.The gym is not too crowded and there is always space in the swimming pool - that's what we like the most.Changing rooms (and overall equipment) are kept very clean and well organised.I've been to many gyms in the past... Nuffield is 10/10.

Where to start.I’ve been going to this gym since 2005/6 on and off.I’ve recently returned believing the same great gym would be available but no.The problem is it’s the same gym- everything is dated and worn out. Even The showers have chrome coming off them.Then there’s the pool area. So they’ve closed all but one of the jacuzzis stating that cost of living but I really can’t see how a place that seems to have more members than ever with a higher membership cost than ever can’t run a couple of jacuzzis. They’ve got one running- that’s colder than the swimming pool so no one goes in it, instead everyone sits in the slow lane clogging it up. They have so many swimming clubs in the other lanes that it’s hard to get to the other end without waiting for someone.Oh and the tiles are falling off the pool and some tiles are cracked where you walk. It just took them forever to fix the sauna (which is nice and new now- finally).If you go first thing in the morning, the steam room and sauna aren’t hot. Which they should be, I’m paying to use those facilities, wether you’ve just opened or not is irrelevant. They should be good to go.When I enquired for membership joining costs for a friend they told me they couldn’t give me prices only management can do that… like why are your staff not told your own companies prices??The one ok thing about the place is the Equiptment. However, the aircon isn’t cold enough and some of the machines are out of action for weeks.The only reason I stay is my location to the gym. If not I’d move.It’s disappointing for the money, it needs to be cheaper for what you get.

I'm reviewing in particular the adult swim classes at Nuffield. I signed up for one on one classes (8 sessions x 30 mins) and started as someone who was scared of the water and didn't think I could ever learn to swim. After the 8 sessions I could confidently swim doing front crawl. I signed up for another 8 sessions to learn breast stroke. I know the swim lessons have paid off as I went swimming in a deep lake in France and I could confidently go knowing my fret couldn't touch the bottom! My instructor was Rebecca and she is a great swim instructor! I would recommend their adult swim lessons if you are looking to learning swimming and have fear of water.

If I could give this place zero stars I would. Where to begin? It’s dated, badly maintained, half the time water fountains are bust, or there’s no paper towels in the dispensers. Air conditioning in gym area is half working, nothing ever gets fixed, steam room is either hotter than the sun or like my living room in August (same with the sauna).Some gym machines are turned off to conserve power for green (oh yeah that old chestnut). Staff are mostly kids who look fed up that they’re working here and some of them are friendly and others are just aloof and don’t seem to give a toss unless you’re a young attractive lady….. people have said in reviews they have a good range of classes (but so what that’s fairlystandard in a middle level tier gym). The cafe has been closed but the worst thing about this gym that everyone quite rightly moans about is they have permanently shut down the jacuzzis. For almost a year one or 2 was out of action now it’s (hey we’ve gone green) so we need to save scratch, but surprise surprise we will still charge you full membership fee of £63 a month which slowly creeps up over time. Nuffield constantly talk about safe spaces and catering to the disabled but it’s all lip service as they coerced my disabled girlfriend into signing up for an expensive training contact when she lacks capacity and refused to refund her. One of the managers John was extremely rude to both of us. If I could go elsewhere I would but due to my gfs illness the other gyms are too far from where we live.