The Hot Tub & SwimSpa Centre Ltd

Great product and service. The team were outstanding from initial purchase to installation. The Wellis tub is great quality and already get the feeling the family are going to get many happy years tubbing. Easy to maintain with just a minute a day to test and add the correct chemicals. Hot Tub & SwimSpa Centre keep up the good work.

I have wanted a hot tub for years, and had been told by a close friend, that Kevin was the person to see at The Hot Tub and Swim-spa Centre. On entering the premises, I was greeted by Kevin who showed us around and was not only incredibly informative, but took the time to explain and answer all the questions we could throw at him. He wasn’t pushy with sales at all, and allowed Lorraine and I time to explore and enjoy looking around the showroom by ourselves. When we decided what hot tub to purchase to suit our needs. Kevin made it easy, from organizing delivery by crane, installation and complete setup for use. We use our hot tub all the year round, its especially fantastic to use throughout winter months. As for aftercare we have always found Kevin and Angela happy to help. Thank you.

Very helpful sales person. Not pushy at all and suggested we looked at smaller hot tubs has it would be used for mainly two people.

Over a number of months I've made trips to the Hot tub centre to find out about what tub would suit me. Spent time on the Internet and looking for other suppliers.Every time I went to the hot tub centre I was treated with a friendly and informative welcome.When I final decided on which one to buy I took my wife to look at my choice. Kevin was very helpful in helping us with the right choice based on his experience with the products he supplies.The delivery of the tub was very swift and installation was excellent.We've had a couple of minor problems with the tub.I called the office on Tuesday morning and was called back within the hour.Kevin arranged to come out the next day, True to his word he arrived with tools in hand. Both issues where fixed swiftly and without fuss!Whould I recommend you to buy from the HOT TUB CENTRE.ABSOLUTELY YES!Am I impressed with the service,YES.Don't be fooled into buying a cheap tub from the Internet and ending up disappointed with your purchase because you can't get any backup service when you have a problem!I've found the service and knowledge of the whole team to be a refreshing change to today's lack of responsibility to the customer.MY THANKS TO YOU AND YOUR TEAM FOR TAKING THE TIME TO MAKE OUR FAMILY RELAXATION TIME SO SPECIAL.From Jerry, Nicola, milo and Dylan.

This has to be the perfect place to buy a Hot Tub or Swim Spa.From the moment you walk through the door, the service is exactly what you would expect to see from a company which knows there stuff, and is happy to help and advise without any pushy sales staff.Neil, Angela, and the team have made the transformation from not owning a hot tub, to becoming the proud owner of a one, absolutely seamless.Lewis and the team also made the installation look easy, and stress free.I would highly recommend this company to anyone looking at purchasing a hot tub, especially if you know nothing about them, and need all the facts first.Absolutely first class.

Have now enjoyed our new Aspen hot tub for a month now. Met the team at the Royal Norfolk Show and ordered a package from Neil . It was delivered and set up ready for us . All went well, and the following day, we were using it. We have found the advice and service to be very helpful. We would recommend them to anyone considering purchasing a hot tub.

I had to write and thank you for the tremendous support given to my wife and myself during the purchase of our hot tub. As you know I was very close to signing an order with another supplier in Norwich but on visiting your showroom I was so impressed with your range of hot tubs, the time taken to patiently explain the various features and benefits, and the amazing installation carried out by your two engineers.I was particularly swayed by the fact that you, and your partner Angela, together with the engineers are a tight knit team understanding the value of a strong after sales service. The minor problem I had in the early days was sorted extremely quickly and efficiently with you coming out personally within a few hours of me phoning the showroom.Now, some three months later, we are still over the moon with our purchase and will continue to recommend you and your products at every opportunity.Once again thank you to all at Norwich Hot Tub & SwimSpa Centre.

Bought a Hot Tub from here recently. In store service fabulous. Friendly and helpful. 5 weeks later tub was delivered. Sooner than anticipated but very welcome. Very quick and easy installation. A family business and it shows in the personal touches and flexibility. Helpful advice in care and maintenance and responded to my beginners questions with patience and simplicity. Much appreciated. Thanks to all

Great shop and amazing service. Have purchased our first hot tub here last year and after searching and looking at places this shop stands out. Friendly and helpful service been provided and guided us on choosing the right set up and details. Jordan was able to answer all our questions during planning and after installation as well. We are appreciate all the help and we are now very much enjoying our time spent in the hottub.I would happily recommend visiting this business and comfortably say pleasure to do business too.