TUI Holiday Store

After a visit to Epsom’s TUI to book a holiday along with my friend, there is no doubt in my mind that this is the only place one should go if they have a trip in mind!We had a multi-destination Europe trip in mind, albeit on short-notice (within a week), we entered the store and were warmly welcomed by all the team staff members Ellie, Sarah and Abbie. We sat down with Ellie and described what we had in mind, immediately it was clear that Ellie had the utmost interest and care for us and our trip. She was so lovely to sit with, she took absolutely all of our preferences into consideration and made us feel assured we were in good hands.Within the same day, she had emailed us a full itinerary of hotels and flights for our trip, we were delighted with how she exactly matched our trip to our plans and desires, such as flight times, hotels and a ridiculously amazing price! I am certain there is no possible way we could have organised the same trip for a matching or lesser price, let alone in the time! We are absolutely thrilled with the proposed itinerary and were so ecstatic to confirm we would love to take that trip. The itinerary most certainly reflects the extensive amount of thought and consideration Ellie took into making sure we got our ideal holiday at the best price.Returning the next day to confirm and finalise the booking, all the ladies greeted us warmly again, showing interest and excitement in our planned trip, I can’t stress enough how comfortable the ladies make the environment in TUI Epsom. Sitting with Ellie again, she thoroughly explained all the details of our itinerary, offering to change anything we liked, making sure we were fully happy with the trip. Ellie’s treatment of us and our plan took all stresses off our shoulders, making us feel confident in purchasing our trip with total peace of mind.The experience of booking at TUI Epsom completely made us confident, excited and feeling that we were in great hands. Ellie, Sarah and Abbie have such an incredible way of removing all your stress, solving your queries, working with your plans, finding you the best value prices and showing such a genuine and authentic care for you and your trip, I would absolutely recommend going to TUI Epsom to book your holidays in a heartbeat, the ladies will keep you in the best hands, I am so thankful for their help!

Booked our recent holiday in our local branch TUI Epsom we booked with Jade she was so helpful took the stress out of booking online. We couldn’t decide on where to go so we gave Jade our holiday must have and she helped us pick somewhere to suit and it ticked all our boxes. 5 stars ⭐️ will be back again to book our next holiday!

We have recently booked a once in a lifetime holiday to Iceland. Theresa, dealt with our booking, with competency and expert advice.Nothing was too much trouble, easy to talk to with a friendly manner.Would not hesitate to book through her again.

We have booked 3 holidays in the past 2 years, most recent this years trip to Italy with Sarah from TUI in Epsom she couldn’t be more helpful and knowledgeable, no question is too silly to ask. Sarah will go above and beyond to help with anything you need to know about your holiday. I would also say the same applies to all the team in the Epsom branch they have been so friendly and helpful when Sarah hasn’t been in store. We even saw Ellie on our TUI flight home who instantly recognised us as customers and was a fantastic member of the cabin crew.

We popped into our local TUI store in Epsom and the staff were amazing. They are all friendly, professional and knowledgeable. Jade patiently helped us on the day to narrow down our search for a lovely beach holiday. When we had to make changes to our booking enquiry over the phone Sarah was wonderful, helpful and got us sorted in no time. Can't wait to chat to them again for another holiday. Thank you ladies for your exceptional service and customer care.

Popped into the Epsom TUI store couple of weeks agoSarah helped us to book our wedding she went above and beyond for us.Showing us different packages, pricing up different days and flightsNothing was too much for her, she really went out of her way to help us book the perfect wedding.A massive thank you from Mel & Gary

Always a friendly welcome whenever we pop in to plan our holiday. Popped in earlier in the week where Zoe went through possible holidays in sunny climbs. An email was sent to us with holidays discussed in store so we could look through in the comfort of our own home.Back in today where Zoe finalised our holiday plans and matched prices from earlier in the week which had increased over a couple of days. Zoe went through the Tui App so we could access all details for our trip along experiences run by Tui. Insurance, car hire, travel money were also discussed.Really recommend the team at the Epsom branch to book your holiday.

This morning I popped into my Tui Epsom shop to pick up my Euros for my upcoming holiday. Whilst there I asked the lovely Sarah if she could help price a holiday for Orlando for 2024. As usual she was very helpful and only too willing to do so. I have booked my Orlando holiday for 2024.I and my friend always book our holidays in Tui Epsom, because they are a great bunch of knowledgeable girls working there and can never do enough for you.

Never been to a travel agent before, but Nicola walked us through all the steps and by the end we had an exciting trip to Croatia booked! She talked us through travel insurance which was really helpful. Will definitely visit again!

Sarah was brilliant with us, very helpful. Got us our holiday under budget with everything we asked for. We would highly recommend you go and see her. Everyone in store was great with us too. 5 star