Bensons for Beds Southsea

Bensons for beds in Portsmouth was a fast and easy purchase the staff are very friendly and helpful the product is very comfortable and very well made we have brought two of the same bed and will use Benson's again in the future.

Shop staff were brilliant, can’t fault them at all. What let you down was the fact we had 2 cancelled deliveries, yes you let us know but both times was the day before delivery, after we had sorted out work leave etc. Then when we check for the next & thankfully the fulfilled delivery, (attempt number 3, 4 months after ordering) the shop guy says that the vans are normally loaded in good time, sometimes a week in advance so there shouldn’t have been an excuse for letting us know so late..

Store is fine, post sale customer service is diabolical. The worst, rudest, unsympathetic group of people I've ever had to speak to.We've gone to a competitor and had a mattress delivered in a week. I don't as recommend as the way the customer service teams deal with complaints is atrocious. I recommend you avoid this company.If I could give zero stars I would.

I bought few beds from Southsea Bensons, and Hannah is extremely helpful choosing the right beds and matresses and guided various options and features each one has, I definitely recommend Bensons, specially Southsea branch.

I received helpful advice at the store on which beds suited my needs, delivery was on time and assembly was top notch.

The staff at the branch were very helpful and efficient, sorting out the issue I found that ordering online gave you a free bedside table, buying in the branch didn’t.However, the customer service failed badly on the issue of removing our old mattress, for which we paid an extra fee. The branch doesn’t have the recycling bags so we were told one would be sent and it was made clear that the mattress would only be removed in a the bag. Despite numerous phone calls to very polite customer advisors, it never arrived. We were told one would be on the lorry when our order was delivered. It wasn’t. Bensons please note, the deliverers said THEY NEVER CARRY RECYCLING BAGS.We were concerned that, if left with our old mattress, we’d have had to refuse delivery and cancel our order as there would be nowhere for it to go but, luckily, the deliverers managed to use the wrapping from the new mattress to cover the old one enough to take it away. Bensons need to be very grateful to these deliverers.

Brilliant staff. all round from showroom staff to the delivery drivers. Great work Guys well recommend Bensons for Beds

Excellent customer service. Staff very knowledgeable about the products which helps make your choices easier.

Met Nathan, he showed us a few beds. We chose the one we wanted, and he made the whole process painless. Great experience.

Friendly helpful delivery guys. Within the 2hr window. Boxes easy size to move through tight house considering it was for a bunk bed.