Wickes Waltham Cross

Verry bad. The sign on the front says if you can find a product cheaper locally. Wicks will match the price.This is a lie. I provided a quote for timber locally. The manager refused to honour there word..I am taking them to trading.standards

Good opening times, has a large selection, however i did not find anyone to assist me in the store, especially in the bathroom section, I will visit again!The clearance sale was also very good

Good opening times, well stocked and friendly staff.

The staff were helpful some more than others. Most are knowledgeable on the items .Great store in terms of products ,pretty much everything you would need. And if they don't have in store you can get ordered in . Return policy is 30 days, and refunds via credit card are only 48 hours .There is free parking and staff even help bring big products to your vehicle .

Click and collect should be faster and convenience for customers. But this place is other way around .no one in the counter for 15 mins , and waiting.Not organize at all

The store design and sales team for kitchens are extremely good. Knowledgeable, helpful and friendly. A five star experience howeverwe await completion of project work and delivery of items to complete it

Note that they've started using a new delivery company and they won't bring stuff further than your gate now. The helpful delivery that brought stuff round the side of the house was the main reason I used Wickes so I'll have to change suppliers now.Very unhappy customer today. How am I supposed to carry this heavy stuff from my gate??

Decent layout and it's generally easy to find what you need. The queueing system doesn't work too well due to the position and layout of the tills, and queues with large flatbed trolleys can interfere with 2 of the commonly used aisles.Selection and stock are usually good. I'm a DIYer so don't use them heavily, but they usually have what I need in stock.Prices are generally reasonable when compared with the mainstream (not trade account) competition.Update 31/12/2022I've used them a couple more times since the first review and it's been quieter in there. My point about the till location and longer queues, especially when customers (probably trade) have flatbed trolleys stacked up still stands as it clogs the whole exit area and tops of the first 2 aisles, however if you're fortunate enough to visit when there aren't 2-3 people in the queue with flatbeds, then you'll have a better shopping and checkout experience.

Absolutely terrible customer service and experience.I bought a toilet seat in the morning and forgot to pick it up after paying for it along with other materials, I left the toilet unfortunately at the checkout till.Came back to ask for it and all I got back from '' manager '' who looked like scruffy and fluffy teenager who just said no I got nothing, can't help you. I mean what in the world is going on when it comes to customer service and experience? And it hurts knowing I've spent over 2k in the last 2 weeks at wickes

For a smaller size wickes found most of there things I needed and the kitchen team was very helpful with some questions I had