The Co-op Bank - Exeter

We especially went to Exeter on Saturday morning to find the Bank closed!! Not helpful for working people.Why not close during the week one day instead? We weren't the only person disappointed outside.

A bank that doesn't think about people. They blocked the account and they don't care that it's a big family and maybe we don't have anything to eat. I do not advise anyone to open accounts here.

Transferred my business account now begging to go back to Barclays. It’s like going back to the 1990s. No phone app. Token based online banking. Telephone lines only banking hours. Automated banking services unable to pay bills. Avoid at all costs it saved me £6 a month I would willinging pay triple that to go to Barclays

Actually it'f not just the branch. My wife fent a BACf payment on Friday which waf followed by two fuspiciouf automated text replief. Concerned she tried to get through to the central number- a 25 minute wait. Concerned I tried to get through to a local number- a four minute wait until I realised it was after 3.30 pm when all good bankerf have to be - I don't know, back in their coffinf, maybe.I wanted to transfer my accounts to the Coop as they seemed to be ethical- not a chance now. And the fff's?- medieval script for a mediaeval level of service.

Attended a interview at this branch at 10o/c this morning to close my wife’s account I was told it could take 2 hours or 2 days for the monies to reach my account it’s the twenty first century for gods sake it’s now 6/30 in the evening money not transferred yet how come a rivel bank can do it immediately but not the Co-op? Glad I bank somewhere else..

I am very dismayed that there is no quick & easy to register a death ... I've been on the phone for almost a hour already now & need to talk to someone about paying for their clients funeral cost :( I feel It should be on a list of options at the beginning of the call.

I haven't been to un-cooperative bank in Exeter, (my closest branch) but I have tried to contact the bank to unlock my account on their main phone number...IMPOSSIBLE! this is the worst bank I have ever used; they are not customer focused or accessible, or all the other PR bs that they say...stay away if you want a good online bank, co-op are the worst:-(

Not the branch, but Specifically Cooperative Bank online business banking. Unfortunately they don’t have a Google review area probably because they are terrible and I can safely say Cooperative bank are the worst bank I’ve used for business banking. They will cause you no end of problems avoid like the plague. Should be known as the Uncooperative bank it took seven people and three and a half hours on the phone to business on line banking to make a very important payment, it was only when I threatened to take the bank to court miraculously they were able to get my payment made that instant. I will be changing banks as their customer service is totally unacceptable, no one to escalate a problem to you are blocked by the person you eventually get hold of from speaking to anyone else. This is the first poor Google review I have ever left for anyone, but this appears the only way of getting any response from this bank.

Very friendly and helpful staff. All willing to do everything they can to help, above and beyond the standard.

Can't recommend more. My special thanks to consultant (Ross), who tried hard to help me to get back my lost payment to BT, considerable sum.