Loftus Fish Bar

Ordered food was told they would have to cook our battered sausages but we had to wait for chips anyway so no problem. We were the only people in the shop when we ordered. After waiting for 10 minutes the chips were ready but they hadnt bothered cooking the sausages for us so another 5 minute wait. Terrible service more bothered about online orders than the people standing in front of them. Used to go here every weekend but since it was took over has gone down hill.

I used to come here for years, but since it was taken over, it's gone completely down hill. Had to wait ages for the food to be cooked, all the while, having the people behind the counter, talk at me in different languages. Whilst waiting for my food, someone else came in to order and as part of their order, they asked for a pie. To which, I saw a member of staff take one out of the freezer and then proceed to heat it. I couldn't believe my eyes. The warmers were all completely empty. No point in them even being there, let alone switched on. There was no gravy at all, so even had to wait for that to be made. Got the food home to find the peas were stone cold. As though they'd just been poured from a tin, directly into the polystyrene cup. The batter on the fish was so anemic, it was practically the same colour as the fish inside.After more than 10 years, going to this chippy, I can honestly say that tonight, I've had my final meal from there... They clearly know nothing about how to run a proper fish & chip shop.Sad day indeed. Since it was once the best chippy in the area.The owner trying to lie in their response, only points out just how bad this place is, now it's been taken over. You told someone on here a month ago that you'd been there for 2 years, now you're trying to tell me 3 years. Can't keep track of your own lies. I do know for a fact that everything I said was the complete truth because I saw it all with my own eyes. It wasn't late at night, it was only sometime after 6pm. Your staff weren't speaking English. Your staff DID take a pie straight from the freezer (which is not fresh cooking) and the peas were stone cold! As for the batter on the fish - it should be GOLDEN, not almost white. Everyone local knows just how long it's been since you took over, so stop trying to lie online to fool other people. You're a disgrace and you've dragged the loftus name down into the dirt!... and I'm not the first person on here to say as much!

Bought mum and dad fish and chips a few nights ago, in short, they had to throw them in the bin, chips were dry as though they had been warmed up from lunchtime and the fish was practically raw, not great at all, this chippy used to be the best but something has changed for the worse I'm afraid

When I've got the money I trade myself I read fish chips curry mushroom peas Donna meat and the other one absolutely beautiful stuff excellent well worth going to see my dog loves some donor meat and he just put it on a plate and he's absolutely enjoys it

Please please cook your food utilizing a food thermometer at least until you get used to how long it takes to cook the various food types you sell. We had a fish in breadcrumbs freshly cooked sorry to say but it was so overcooked and hence extremely dry, it was cooked for 6 to 8 minutes when 4 minutes would have been adequate. As said above please utilize a food thermometer.

Didn't hold out much hope when I pulled up here for fish and chips but was actually really pleasantly surprised when I got back in the car and scoffed them. Will 100% be back, they are the best I have had in the Stoke area and I have tried quite a lot of them being that fish and chips is my favourite food

The food came fast and hot but the chips were soft and soggy and the plaice was tasteless and soggy. Shame because their chips used to be really nice. The whole meal was disappointing I won't be ordering again.

Wish I could give it 10 stars!!! Absolutely hands down best fish and chips I've ever had. Large battered cod was like something you see on a poster. Thick, chunky brilliant white. Arrived piping hot. Just gorgeous!

Not good at all. Ordered a burger that came with one sauce, no salad, no onion or tomato, not even a hamburger bun instead some weird type of bread lol. Absolutely tasteless. Very dissapointed and will not be ordering again :(