Beaverbrooks

Bought some lovely vivienne westwood earings for my daughter and best friend. Nice staff, very helpful.

Purchased some lovely jewellery from here for my girlfriendThe assistant was lovely and friendly and very helpful.

I went here to buy a Tag watch and they would not negotiate on price so I went to T H Baker in Portsmouth and saved a huge amount of money.

Poor management with equally poor staff. The business model of this business tries to emulate the service you would expect from elite jewellers. Instead your stirred into a hard sell environment with little of if not any customer satisfaction before or after. You’re made to sit down offered tea/coffee from the start of the hard sell, this of course is an act to make you feel welcome and special. Truth is they really could not careless and it’s merely a ploy to get you to make a purchase. This particular branch the staff stand around either day dreaming judging or gossiping pretending to look busy if you want better service and experience further down from this store is another jewellery shop that actually deserve and give better service and experience.

The beginning experience was good, we found the rings we liked and paid for our order, we then had to return to the store a further 3 times to have various things go wrong, in the end we opted to have a refund for one of the rings and went elsewhere.buying wedding rings should be a good experience and this was a bit of a let down.

Went into the store on Saturday to look at engagement rings and was served by the lovely josie who was friendly and super helpful throughout. Went and picked up my ring today and was served by her again and she made the whole experience really easy and was lovely with our daughter too

Jo was fantastic. Like she knew how much I had in mind she wasn't taking me out of my budget. I felt very well looked after. Jo if your reading this she did say yes. I the person who left his car keys on the floor.

Lovely staff. So helpful. I looked awful the day I went like a literal homeless person and smelled like it too. But they were so kind and didn't mind spending a few moments chatting and showing me jewellery. Great price for the plain silver chain I needed.

Great selection of jewellery and friendly staff. Quality of service is far higher than the typical high street jewelers.