Warren James

Best customer service ever in the Ashton store. Anna the manager goes above and beyond to help you. She arranged an exchange for my engagement ring I haven’t been able to wear due to the size. Thank you so much Anna, you made me a very happy girl today. Couldn’t recommend this shop enough

AVOID AVOID AVOID.My Mum bought a gold chain from here as her previous chain had broken after 2 years of wear. The chain she bought from Warren James as a replacement cost £50 and lasted less than a week!Upon returning to the shop for an exchange/refund she was told by a woman who claimed to be a “professional” that she had snapped the chain herself and was basically lying about the circumstances as to how it broke.My Mum has a locket on the chain containing my late fathers hair and she heard the locket drop on our laminated flooring & found the chain was snapped - apparantly the “professional” knew better & claimed my Mum was a liar and basically a scruff as “you wouldnt rip a jumper and expect a refund”.Quite frankly I found the shop to lack any kind of warm or welcoming atmosphere, the staff have absolutely no clue as to what they are selling and if a shop has literally every item on sale then please use that as a warning and stay the hell away!Finally after an email was sent my Mum got her money refunded but please don’t be fooled and make the same mistake we did.Honestly your time and money is better spent across the way at H Samuels!If there was ever customer service training on how NOT to treat your customers then Warren James would be featured!

Loads of discounted jewellery amazing value for money. The staff is welcoming and very helpful. You can get gift box from 2.50£ depending on the type of box you choose. There is always a sale event going on which is great.

Went in to get ring fixed and cleaned which was purchased from Warren James only in 2015, second time it's needed fixing, and was advised to go to a backstreet jewelers who could do it day as she goes herself and they would match the price. Went to see and no it was nearly double,

Today I purchased a bracelet from The Arcade Shopping Centre, Ashton U Lyne. I was greeted cheerfully by a lovely young man. He was polite, professional and extremely helpful. The way he presented the goods helped me decide on my purchase. It wasn’t expensive but I felt it didn’t matter if I was spending a few pounds or a few thousand pound I was still treated like a valued customer. I would just like to say well done with your choice of staff. Good luck to this young man with his future career. The bracelet was worth every penny.

Love this jewellery shop so cheap and lots of choices as well.

Came to warren James today with the engagement ring my partner bought from me there. The ring needed to be sized 3 sizes down which we understood was a difficult job!Anna and Lisa the lovely ladies who worked there went above and beyond to get my ring sorted and sent off to the correct person for the job. I walked away with much confidence and happiness with trust in these ladies!Would highly recommend if anybody do is looking for a ring and if the ring needs any further work! We know where to go if we have anymore problems anyway!Thank you so much!Jess & Ash xx

Went in today to buy wedding rings.. We was served by Hanna who's the manager.. what a lovely accommodating lady.. She found exacally what we wanted plus more.. plus the assistant that was also working in the shop was very helpful to.. lovely lady's.. would recommend them.. 5 star.. Thankyou xxxx

Got all my jewellery for here cheap and cheerful

Absolutely amazing and friendly staff! So much help and just a complete joy to be around.Really cheery and just made my entire day. Really cannot compliment the lady's that work there enough.