Leesbrook Surgery

Very unhelpful receptionistJust phoned up to make an appointment ( no appointment available)I asked if I could phone at 8 am for appointment she replied “you can try “??So I asked is this your policy I can phone at 8am , she replied again “you can try “?What kind of an answer is that ?What’s happened to just being polite and helpful?

27 years being at this surgery and no issues. All gps are lovely, will do anything to try and get you an urgent app depending on the circumstance. Support through covid was immaculate. Thanks:)

The best surgery. Very knowledgable staff (GP, nurses, admin etc). Given the very difficult times we find ourselves living in Leesbrook are excelling. I fully appreciate this won't be the experience of everyone but I can only comment on my own dealings.

Some rude reception staff. Despite phoning everyday at 8am on redial and getting through at 8.12am for example all of the appointments have gone. I was given an alternative number for a different company who come in after normal GP hours and everytime I phoned it was engaged. I don't have time to sit pressing redial all day. I know the system is broken but if you are going to try and fix it at least use something that works. As much as it's stressful for staff we need longer opening hours and weekend appointments. It's not fair on anyone, staff and patients, and I know mainly the government are mainly to blame but practice management needs to take some responsibility for failing the community. I need to see a Dr so I have now registered with a private GP service and I had a telephone appointment in 15 minutes and have had 3 referrals sent off. I can't afford it but after a life changing diagnosis what else am I supposed to do?

Honestly I understand the NHS like all other sectors have had cut backs and are under stupid amounts of pressure but this surgery has gone from bad to worse, from doctors actually laughing in a patients face when they went into ask about their newly diagnosed chronic pain condition with comments like what do you expect me to be abke to do about it, to openly moaning about the state of everything rather than listening to the patient, to the gatekeepers on the phone arguing about the facts that are listed on the NHS website. Whether it's the fault of the staff in the surgery or the people in charge of updating details on the website one thing is certain, this surgery has well and truly gone down the toilet and I have zero confidence or faith in this practice.

Lovely receptionists and lovely doctors, we always managed to get an appointment, couldn’t ask for more.

Phoned Monday morning wasn't expecting a apportment got one for 9.50am as I was in pain. Excellent Dr Murphy gave me a thorough examination put me at ease and I was very impressed with her professionalism Thank Leesbrook surgeryDoctors and Staff excellent NHS service

Gone down hill rapidly this surgery. I have been waiting to be connected all morning. To be told there are zero appointments left. Did I make the effort to call? I tried to connect to the phone lines 125 times. The doctors need to return to the old booking system. Disgusting

Adele was so helpful. Sorted a problem for me without any fuss or bother. This practice is improving vastly. However I will always miss our old doctors.

Extremely good surgery. I have been more than satisfied with the service, care and efficiency for 42 years. Can't help but have favourite doctors and practice nurses but generally happy with all the staff.The practice handled COVID restrictions seamlessly and in a very professional way.I do think all the doctors should start seeing all patients now though!