Mandarin Stone | Tiles & Flooring Wilmslow

Great sales advice and everything went smoothly until installation. Vitrified porcelain over baked and impossible to cut cleanly. Cutting instructions on packaging were not appropriate and wet cut the only option, even then way above average breakage. Fobbed off by technical customer support basically saying tiler incompetent (he’s not, years of experience and highly regarded) because they couldn’t recreate the problem in the warehouse. Tiler says he has colleagues that refuse to work with MS products and won’t do my other bathrooms if I choose tiles from them, because of poor support when issues arise. In contrast he had same issue with a competitors tile once as it can happen and they resupplied from a different batch with no quibbling. Disappointing as beautiful tiles and sales manager and team have been lovely during selection process, and the tiles used in rest of the house so far look great.

Beautiful high quality tiles. I had to ring customer service one day before scheduled delivery when I realised I was going to be stuck in work. They spoke to their logistics team and pushed delivery back, and were so helpful and friendly over the phone. Would recommend!

Tiles delivered on the wrong day completely unannounced with no text, phone call or email. Inconvenient day when I’m not at home to bring them inside. Spoke to an agent who was completely unhelpful with zero apology.

Bought two products recently- tiles and tile edging. The tiles were below expected quality and the edging was not fit for purpose. Not able to create a smooth mitre and when raised with the company found to be unhelpful. Professional fitters could not make work by hand cutting or machine cutting. Would be wary of quality and customer support.

5 starts because of Natalie. She gave us the service that I really needed, suggestions and making us a mini mood board of our palette which was invaluable. Because of her help I was able to make a decision there and then and walk away placing an order. Really excited about our tiles and made up with our service today! Thanks Natalie

I've had nothing but excellent service from this branch, great showroom and the staff are all knowledgeable about the products, ordering, delivery, lead-times, comms, everything has been on point and very easy to deal with. Manager take note you have great staff here.

Poor delivery. My wife had to battle to get the tiles to the door, let alone inside. The delivery driver wanted to leave them on the pavement.

Top quality, unique marble tiles. Great aftersales tech support re cleaning, sealing, grout etc

Always so incredibly helpful. The showroom is also fab!

Just accepted delivery of polished limestone paving, I was concerned that the paving may arrive damaged or packed insecurely but no problem whatsoever, the driver delivered early from Wales and was extremely helpful, not one slab was damaged after they were very carefully removed from the crates. Excellent service and delivery of an expensive but worthy product.Well done. Riverhill landscapes.