Westend Sewing Centre Ltd

I bought a basic sewing machine at beginning of lockdown to make a curtain. I am interested in other crafts too. I felt I should use the machine more. So decided to have a go at quilting. It became clear that the machine was not up to the job and trying to get the right feet was expensive and difficult to obtain. So I went to the shop. They were so helpful, listened carefully to what I wanted and demonstrated the machine which I purchased. It had all the features I required and the quilting feet included. Brilliant. I came home and had a play with the stitches great fun. So can now complete my first quilt. The buying of the machine was a lovely experience and fairly local to me and I know I can go back with any queries or servicing needs.

I went to this shop today to buy my very first sewing machine. I am a complete beginner. The owner (at least I presumed him to be) was incredibly helpful, knowledgeable and even gave me a demonstration on the machine I purchased to make sure I could use it as soon as I got it home. Great customer service and care and offering products at fantastic value for money. I would definitely recommend to anyone and I for one won't go elsewhere in the future. Great little find, one very happy customer

Wonderfully helpfulWe bought a new Janome sewing machine from. The owner was very helpful indeed. When a problem developed one week later (which was our fault not theirs) the lady at the end of the phone was wonderful. We were told to bring it straight back and that they would fix it, which they did even though the problem was of our making. Good old fashioned service, what more could you ask for nowadays.

Lovely people and a fantastic service. I was able to go in the shop today, thanks to clear social distancing measures - plenty of hand sanitiser on offer and Perspex screens in place, so don’t be scared to visit! I was given demos with comprehensive explanations, very useful for a beginner like me. I am very happy with my purchase, thank you!

Always had excellent service and advice.

As I was looking to upgrade my machine, I wanted to test drive a new one before purchase and 'Westend Sewing Centre Ltd' seemed to be the logical port of call being my local dealer. On arrival at the shop I was greeted by Derek the owner who couldnt have been more helpful. After demonstrating the particular machine I was considering and answering all my question he then invited me to sit and have thorough test of the machine, along with all the capabilities it had to offer. I did not feel rushed or pressured at any time into buying and felt completely at ease. He understood it was a large amount of money to spend and encouraged me to go and have a coffee and think it over, which I did. I later returned and purchased the HD9 machine. I will certainly visit this shop for future sewing supplies. Its great to still be able to find that personal touch and an owner that is very knowledgable. I cannot fault the service and helpfulness I was shown and highly recommend this establishment to anyone interested in this fabulous hobby.

Fantastic owners, made us feel like a part of the family. Very helpful towards my wife and I. Would thoroughly recommend them to anyone wanting a quality product from exceptional people. Thank you both.

On a visit to Cheltenham not expected to buy a machine I happen upon this lovely shop, So very helpful giving advice on what machines are best for what so patient. I did leave empty handed at first but after a quick discussion with hubby was back 10 minutes later and came away with my new machine. I had one problem 10 months later an emailed the shop Derek replied to my email very swiftly with advice and the problem I was able to resolve. Great service definitely recommend

Amazing service from the owner. A very professional, extremely knowledgeable manager , who supports his clients 100% whatever the sewing problem. I cant recommend this business enough it has been so caring whatever the problems i have had, often on my own lack of knowledge. Thank you.

Fabulous. Derek is so kind and helpful. He had all the bits and bobs I needed and was able to fix my machine there and then.