Village Gym Edinburgh

Insensitive, rude and absolutely shocking treatment by sales team. They only care to take your money for as long as possible. 0 compassion. I asked to cancel the membership back in early October due to personal and other reasons and lo and behold it is still running due to lying and a lack of coordination by staff. The only thing the team is good at is passing the buck and avoiding responsibility for a simple and effective cancellation which is within my right as a member. These people have no values. What a disgrace of a club!

Well-appointed, clean, and well laid out. Friendly knowledgeable staff. If you are looking for somewhere with a good variety of equipment to meet your needs, ood opening times and the option of add ons such as a sauna and pool, you'd be hard pressed to find somewhere better.

The front of house staff were great, really helpful.We were upgraded from a standard room and struggled to see where the upgrade in the room was! Nothing fancy in the rooms and you only seem to get one hand towel between two people (even though we asked for an additional one for the second night, it never materialised, we just got the same again) Basic things were missing in my opinion, like biscuits with your tea and coffee, hair conditioner in the bathroom and plug sockets by both sides af the bed.It's definitely not worth the £200 per night we paid, even if it was during the Edinburgh festival!

Quite nice spot for some activities in our case especially with the swimming pool. You can book one trial lesson for £1, if you want to have a look and try how it is and then decide if you want to join for the swimming lessons. Blue, plastic cover available for the shoes if you would like to be physically with your kids/kid close to the swimming pool to support them. Also small view room available for families/carriers with TV and huge window to see your lovely ones.

The pool is good but the changing room lockers and showers needs attention, I have informed them about a broken toilet seat and showers not having hooks and some lockers broken or doors hanging loose when open, nothing has been done so far. The place needs freshened up a bit dated.I haven’t used the gym or any other places in this hotel I’m only member for the spa.Managers should go round and check or even try it for themselves as a customer to see what’s needing sorted.

My partner and I have been members for the past 6 months and are pleased with the quality of the gym and have noticed a continued effort to improve the gym kit. Sauna, steam room and pool are all lovely.My only critiques are:1. The lack of a hyperextension machine, feel this is an essential piece of kit I look for in a gym that is missing at the village. Not only is it compact but also versatile and female-friendly. Would love if this could be considered as an upgrade in the near future!2. The bathrooms, especially the stalls could be significantly cleaner and should be cleaned more often throughout the day.3. Continued maintenance require for shower hooks, locks and water fountains as these seem to always be broken/out of order

OK, I was going to give four stars, but the rest of the people were too lovely. I attended the pool with my two year old around 5pm yesterday. We walked to the desk and asked the gentleman if I could just walk round to the gym. He told us firmly to wait and I had a good ten minutes waiting around with an impatient toddler who wanted to touch everything in sight. The lady at the desk intervened and said yes I could and she did look confused why her colleague had asked us to wait around the main lobby (if this was my only interaction I would of awarded it 2 stars - customer service is important to me and a smile goes a long way). We walked round the corner to a nice gentleman who helped us check in and directed us to the family room. As a gym regular (before covid and having a baby), I must say it's the best family setup I've seen. Granted if there are a few families it will get overrun, and the toilets could of been cleaner, but this did not distract from having an ACTUAL SHOWER much easier with a toddler and it wasn't biting cold. The changing room lock didn't work, but still the best changing facilities I've seen. The pool itself is OK and a little on the cold side, but still warmer than a few. There is a jacuzzi in the corner which looked fantastic and there is a steam room, sauna room off the pool. Good place to take your little one and I'm happy to report my son didn't want to leave. Thank you Callum and Tom for your assistance on the phone and I look forward to coming back to check out the gym facilities.

OK, I was going to give five stars, today was my first day at Edinburgh village gym and Brad provided an amazing customer services by giving me a full tour of the gym . Lovely gym . Thanks , Brad

Unfortunately came across as a gym with a bar that just happened to have hotel rooms attached rather than the other way around. Room was nice and clean with comfy beds but price per night (excluding breakfast) was horrendous even for Edinburgh. It cost almost as much as my annual gym membership back home! Good to see some low carb food options in the restaurant at least.