The Works

Friendly staffHelped me find what I was looking for

I walked in and immediately was approached if I needed help; I was trying to find a book I desperately needed. An employee named Sarah H helped me. Unfortunately they did not have the book I wanted but showed another book which goes with the saga of the book I needed. It was at the best price I’ve ever seen it at! This lady was extremely helpful, kind and caring; she has made me want to go back and shop at this branch again! She also taught me about their loyalty card which is very helpful for future purchases, which I certainly will be making. Sarah H you are a star!

Horrible and unfriendly bloke works there. Need to change his attitude to the customers and learn some manners.

Visited works at Grays shopping centre. Went there to buy paints for my children ended up with story books, puzzles for family. Great variety of collections and most importantly at great value. Good collecton of books.

5☆ for Ash at The Works in Grays he showed great customer service today.Thanks

Went to this works on Friday, asked if they had any windmills ,the bloke went out back and got some ,on the stickers they said 1.50 they are usually 3 quid ,instead of discretely taking the sticker off, he took if off in full view in front of the customers and arrogantly said we gotta make money and said charge her 3 quid , the female assistant was embarrassed, i definately would not recommend this store if thats how they treat customers, i came home and cut my works loyalty card up, wont be shopping there anymore, there are better stores with good customer service (sure his name began with J )