Louis Vuitton Heathrow T5

Went here today. And had the best shopping experience at LV! Thanks to the lady with the wonderful name Manisha. She made me feel welcomed and in the best hands.Will definitely come back here, when I return to London.

Went into the store to purchase a couple of items. I ask for assistance and got ignored. I waited another 5 minutes looking directly at the staff as they were talking amongst themselves. I gave up and walked out. Maybe if you employed staff who have passion for the brand and enjoyed their jobs your store wouldn't loose customers.I'll now go purchase the items from another branch.Avoid this particular store unless you want to be treat as you don't exist.

My 2-year old bumped her head severely on a table in this store. The table edge juts out into the walking lane. Severe bruising to her head and she was very upset. Would not recommend this store. Very upsetting.

Visited the store last week and was spoken to very disrespectfully by Farah Latif. Was trying to show off infront of her colleagues. Very immature and disgusting attitude a complete disgrace to Louis Vuitton.

Very bad staff ...its airport every body have flight the staff rude very slow they didn't have any skills

Just been in for a new wallet and I must say the lady that served me actually treated me like a normal human being, professional and polite and made my experience very enjoyable thank you

Beautiful bags very inflexible services. Worked with Monica. There were some scuff marks on the bags I bought. Returned the bag and it took them more than 4 months to finally give me a call, while I was on my first day of a two weeks vacation, with 'I can't see any defects' even after I've emailed through the pictures.After my long explanation on the phone, Monica finally could see the scuff marks and agreed to send a replacement. Told her I wasn't going to be home to receive it and asked whether she could post after two weeks. The answer was, you guessed it, no, you have to call back after two weeks to check on the stock level.Called back two weeks later, there was no stock. I said I was willing to wait until the bag is back in stock. The response was sorry you can't wait as it will pass the return window.5 months of mucking around with nothing. What a waste of time.

Such a great experience in here this morning! Was greeted by an amazing staff member named Emma. She was so helpful and made our experience today. She even booked us an appointment in another country on our holidays, to able us to view the products we wanted!Emma really stood out for us today, thank you so much!