The Cool Wood Co

Bought large coffee table just over a year ago. Same as another customer, it looked great initially then warped out of shape really badly. Have emailed, but been ignored. This person has no idea how to run a business. Do not use them! £500 down the drain!!

One year later, beams are twisting and warping out of shape. Stain has also left permanent marks on carpet.

We bought a chunky bed in 2016 which we found was really good quality so I decided to order the bedside cabinets that matched, 9 weeks in and still waiting, does not respond to emails and contact number does not accept calls. Not sure what's going on here as totally left in the dark, not good when you have already paid £370.

Fantastic bed. Love it.However..... upon ordering, I was given a 4-6 lead time for delivery, which I was happy to wait. I had just moved house when I placed the order, so was grateful for the time to get more organised before the bed arrived.After about 5 months; numerous emails; several days lost waiting in for promised deliveries that never materialised; and a paypal dispute, during which I asked for a full refund, it finally arrived. Not only that, I was gently complained to as PayPal had frozen the company’s account with them as a result of my complaint.I was tempted to withhold my confirmation of delivery to PayPal for 5 months, but I’m not that petty!It’s a shame as it’s a lovely bed, which deserves 5 stars. I’m usually fully behind independent traders (the reason I ordered from them in the first place). However my experience with this company, has Completely put me off ever ordering from them again.I would urge anyone thinking of buying from them to read all the reviews first. If there are signs of improvement, then proceed with caution, the furniture is stunning and solid and you’ll be very happy with it. However, if there are repeated poor reviews, take note and rethink! There are other companies out there who make stunning furniture of a similar style!

Awful experience with this company. Installed a bed on my brand new carpet that has been left stained and refuses to assist with professional cleaning costs. Accused me of lying and suggested I have tampered with the bed and stained the carpet myself.

Lo-Pro bed is beautiful thanks, we always get compliments from visitors. Asim shelving is nice too. Good company and products, will use again.

This company is a joke!!! Ordered a coffe table that looked great but as time passed by the table became very warped and looks terrible! Also all the varnish has dripped all over my new rug. Chris the owner continuously ignores me and has promised 3 times to come and replace it but never turns up this has been going on a year now! Don’t trust this man!! He is a con artist! I will be taking this further as wasted £500. Please don’t order from this company.

Ordered a bed on 31 Dec 2018, heard nothing for 4 weeks, contacted Chris, he mentioned the bed is ready and will be sent out soon, 1 week later the amount is refunded, called to check whats happening, no answer and cost of standard delivery has gone up from GBP60-120. I don't know whats happening, but the customer service is not great.