B&Q Glasgow - Great Western Road

Never the easiest brand to shop with due to the size of the unit but it usually has good stock levels and tills are rarely queued out. Loads of parking and long opening hours. A decent DIY experience

Great big store staff can be very helpful only down part to the shop is the self checkout card payment only who’s idea was that should be card and cash payment at self checkouts not everyone pays with card and putting you’re staff under pressure as the checkouts cause some customers will refuse to use self checkouts definitely not doing yourself’s any favour

Nobody to give advice. Asked and told to wait in the aisle, waited 30mins, nobody showed up. Terrible customer service.Shops fine if you know your stuff but don't expect help otherwise

Disappointed with range of goods e.g. Weedkiller concentrate very limited encouraging you to buy expensive ready mix. Couldn't find bulkhead lights, only decorative expensive lights, no use for crawl spaces in the loft or basement. They might be there but staff appeared busy. Only one checkout open at 9.45 and the self checkouts were not open. Not good enough.

Pile of garden arches reduced from £149 to £75 as per picture.After buying a tape measure, measuring the car we went back in to buy one.All in the pile had seen better says, split green wood and some with no fixings. Figured it was end of line stock.Picked the one good arch and took a picture of the sign as no tickets on them.Spotted the display arch much further away in the garden section, still at full price.Got to check out, showed the code to the checkout operator. It needed authorisation. They called gardening who said it was display model only..The sign was beside a pile of at least 8 arches all looking a little tired. Nowhere near the display model.They said it is full price, end of storey so we left with out the arch. Very disappointed that the garden plans are now not going to plan and them false advertising a price that wasn't upheld with no discussion about it.

Have previously found this store very good, but today very slow service, unfortunately. Waited so long to speak to counter service that I considered leaving and going to a different shop. A good range but not laid out that obviously. Some of the aisles referenced on the website/app seem not to exist!

Absolutely appaled with the level of cold in this place. There was 0 heating and from what we could see, there wasn't even a heating system installed in the first place. The doors kept opening and closing constantly and it felt like a walk in freezer, with -1 degrees & snow outside.Infact, I fell ill after spending only an hour in this store.Could also tell all members of staff were shivering and freezing, although they were very helpful all the same.

I'm always surprised by how stylish and design-led a lot of their products are. I think I have a preconception of B&Q stuff as being a bit utilitarian. But I think they understand that they are competing with the likes of IKEA so they need to keep up with the aesthetics. Only complaint about this store is the slightly odd way that things are laid out. EG lighting is a 20 minute walk away from light fittings.

Stock showing online, tickets available at product ( DeWalt Cordless Drill ) to take to the till, which I did. But after waiting, and waiting, no drills to be found anywhere! Yet we have to try and support our local businesses, another reason why online wins! Wasted journey and my job will have to wait.