Property Ladder

My partner and I found our first home through Property Ladder and have been relieved by how easy the process was. Communication was always very quick and clear. We mainly spoke with Maia and Laurence; both were very friendly, helpful and quick to respond to any questions. Would definitely recommend buying through Property Ladder!

The team at Property Ladder were amazing, from talking us through how to put in an offer on the purchase of a property at the beginning of the process, right through to completion. Their communication was superb and their personalised help to get the top end of the chain to exchange of contracts was extraordinary - without this, we may never have got to completion on our new home in Norwich. I would recommend them without hesitation.

We would like to say a huge thank you to Property Ladder in Norwich for all their help with the purchase of our new home in Norfolk. Jenna helped us loads with providing a lot of background information about the property. Ben spent well over a hour with our viewing and was a total professional when it came to help and answering our many questions. Edward was also exceptional when it came to specific issues to do with buying a park home and really went the extra mile to explain all we needed to know. Nothing was too much trouble and they are all very friendly people. Ben and Edward also worked very closely with our Estate Agent in Hertfordshire to co-ordinate the sale/purchase. Very highly recommended!

In our view Property Ladder stood head and shoulders above the other Estate Agents we contacted at the start of the process. We were impressed with their professionalism and high success rate selling houses in our area but even more importantly totally at ease with the way they operate. We felt very comfortable with James and his management style.As the process developed our main point of contact was Ben and he carried on in same vein. It was always a pleasure speaking with him and he is very good at his job. Thank you Ben. You deserve high praise.So thank you Property Ladder. You sold our house quickly, efficiently and pleasantly ... and for a price we were pleased with.

We have just sold our second home with Property Ladder and for the second time we are extremely pleased to have placed our trust in them. Once again the sale of our property was not an easy process and I am pretty confident that many Norwich estate agents (a few of which we have dealt with in the past) would not have been bothered to put the level of work in, required for the sale to actually make it to completion.James always gave my wife and I the confidence to use Property Ladder, as we always felt he never tried to 'sell' us any BS, which is always an immediate put off and has always been very professional, straight talking and honest with us. He also nailed the marketing and managed to get 8 offers on our home within one Open House morning, all at the asking price and most above. So the sale price achieved exceeded our expectations.Finally, Laurence Rouse acted as our sales agent for PL and I have nothing but praise for him. Going through a very tricky sale due to complications with a separate onward purchase chain, neither my wife of I were ever reluctant to take his calls, as we new he would be honest, EXTREMELY patient and polite with us at every stage and allowed us to be just as open with him in return.I feel he represented us as well as anybody could have and am also confident that our buyer would also have similar levels of praise as well.I do and will continue to recommend Property Ladder to anyone looking to buy or sell in and around Norwich. Online platforms like Purple Bricks likely do save money, but getting a sale of a home in the right market is easy. Seeing the sale/purchase through to completion is in most cases the hardest part of the process and having an Estate Agent on your side whom you can trust to communicate with parts of a chain you would otherwise not be able to is well worth every penny...in my opinion and experience.Thomas & Kerry, formerly of NR3.

Property ladder were very quick to respond, thoughtful and flexible when we needed something. Ben was very forthcoming with ideas about potentially extending and flexible with the time slot to view. Our sale process was smooth and easy to communicate with the team.

Superb service from James, Laurence and all the team at Property Ladder in selling a relatives empty house in Norwich. They did all the viewings liaised with both solicitors and kept us fully informed. First class service and we would highly recommend them to anybody looking to sell property.Nick Ingram

If you ask yourself, what is it, I want from an Estate Agent, I can assure you Property Ladder will tick those boxes.I have recently had to sell my deceased parents’ property, it was not an easy transaction to complete, not only because it was the family home that I grew up in, but in the last few years the property was not as maintained as it once was.Personally, I have used Property Ladder to sell my own properties, they have always remained professional, friendly, hilarious (in a good way) and honest, I can now add compassionate to that list.They take their marketing seriously and once an offer has been accepted, they really do all the ground work for you with solicitors and the buyers.Property Ladder really do know their market, and price accordingly, they advise on what you can do or not do to make your property more saleable. I did not want to do any viewings myself as it was too difficult for me, and I was happy for them to take ownership, and they kept me updated with every viewing and all feedback was given in a timely manner.I really cannot fault them in any way, they communicated with me regularly through my preferred method, and Ben is the master communicator with Solicitors. Jenna and Laurence are marketing superstars and when they say the customer journey is important to them, they actually mean it. Clearly, they have good teachers in James and Ed.

Ive used property ladder a few times now and always felt they have given there all to help and provide a great service. I can’t recommend them enough

I recently sold my property with the Property Ladder. I would thoroughly recommend the team. It was a first class service, I was kept informed all the way through the sale. Any questions or queries I had were always dealt with promptly.Every member of the team I spoke to were always polite, friendly and helpful.5 star service. Thank you to the Property Ladder