Lichfield Street Surgery

Ridiculous and negligent GP Surgery. Signed my grandad up as a temporary patient as he came to visit for a holiday. The surgery were well aware that he is a cancer patient before we signed him on. He was experiencing severe bone pain in his legs. The surgery was provided with all his past medical records. He was misdiagnosed with B12 deficiency and mistreated with B12 injections as we later discovered (from his original doctor) that the pain was arising due to a tumour growing. As a result, the tumour had grown viciously within the 2-3months. However, this surgery did not spot any of this? Despite the fact that they were made aware of his health. Thanks to Lichfield Street Surgery’s neglect he now does not have long left. Would not recommend this surgery to anyone!!!

This is the worst GP ever! No patience or time to talk to people who are ill. They make you feel like your illness is an inconvenience to them, especially the receptionists.

Hostile Receptionist pretends to be Practice Manager.Waited 3 weeks for a booked blood test,which was booked via Lichfield surgery, turned up early and on the correct date and was told sorry we can't help you, even though i had my text message from Lichfield Surgery confirming my booking ! I asked why it was cancelled and requested they message the doctor so the issue could be resolved. This was refused.I tried to book another appointment only to endure 4 members of staff speaking to me aggressivly and without any respect. I felt completely bullied and harrased by the way they were behaving towards me especially as they were all talking at me at the same time which is rude and very intimidating. When I complained to them they though only swearing and shouting could constitute being rude.The receptionist also pretended to be the practice manager!! Eventually the best they could do for me was book an appointment with the same doctor who advised me to have the blood test however this is not for 5 weeks as I was told she is too busy to confirm my booking for that day. I don't understand how sending an email to a doctor and waiting for a response was so difficult especially as this is what other reception staff did all the time. It's as if she just wanted to be as rude and unhelpful as possible.Due to this I'm back to square one and have to start the process again. No wonder our NHS is in such a state with incompetent reception staff like the staff at Lichfield St. I would like add that a few of the staff that have been there for years are really nice and professional it does seem to be the newer staff that have changed the culture.Due to how i was intimidated by the 4 bullies I left in tears and it has left me very upset that they are allowed to behave in this way. There are signs which state zero tolerance on abuse to the staff, why does it not work both ways there should also be a zero tolerance on aggressive behavior towards the patients but this doesn't seem to be the case from my experience and multiple other victims that have enured their their poor behaviour.Reading the other reviews there is a clear pattern of appaulling , bullying,Intimidating behaviour from the reception staff. If one person makes a complaint it's a one off multiple people make the same complaint it's a pattern.

This Doctors never keep to there word. As a national insurance payer I should expect a service. I have phoned up numerous times for a emergency appointment but never have I had 1. They open and I have been one of the first people on the phone but miraculously they have given out all appointments already apparently. W

If you have anything to do with this surgery then make sure you make funeral preparations now.They never answer the phone. And blame everything on others - the system being down, or the pharmacists (who are quite good).I spoke with a receptionist who was incredibly condescending because I didn’t accept that the system being down meant they couldn’t do any work. Apparently pen and paper have never been invented.

We cannot fault Lichfield Street Surgery in any way. Every time we visit, whether for health checks, tests, vaccinations, consultations, we receive 5* service. Doctors, practice nurses, phlebotomist, pharmacist, reception at Lichfield Street are all courteous, professional, and work as a team to provide outstanding care despite lack of funds in challenging times for the NHS Thank you.

The WORST surgery EVER. I have eczema a condition that is not going anywhere every time I try to get a repeat prescription they put it up for review then when I try to make an appointment every time I get to number one in the call queue they HANG UP. They leave me hanging for months with a worsening condition. I’ve called up 3 times this week I was on hold for 20minutes only to have the phone hung up as soon as answered! They won’t even have the decency to call you back.The WORSE STAFF EVER.

Atrocious service.Lie to you about appointment times and types.messing up prescriptions.Interminable wait on listening to irrelevancies that you can't skip ever.Unconscionable wait for appointments.Rude reception staff.Doctors pleasant and effective if you actually see one.

I have been seen by Dr Kingsley four times and he was outstanding. No rushing, sensitive and thoughtful. The new reception staff i found to be friendly and helpful. Thoroughly recommend this surgery.

Been with this surgery 37 years since I was born and it’s turned out to be a disgrace. Can’t get a doctor, 30mins minimum to answer the phone out of peak times. To clarify a blood result I requested a quick 2 minute phone call, told a month wait.I am moving doctors ASAP.