Domino's Pizza - Cross Hands

We ordered a veg supreme pizza however they gave us a chicken pizza. Then when we called them back they refused to give back the money or give is another pizaa. An absolute waste of time trying to explain anything to their terrible customer servive. All in all a terrible experience.

I have lived in Cross hands for over 3 years and have ordered from here at least once a month to my works (Travelodge). Ordered today and received a call over an hour after i ordered saying they're having a problem with there delivery drivers. I could either collect or they would cover this order and refund me. Called back an hour later to find they have NO delivery drivers but have already refunded me! so i called my colleague and arranged to finish an hour early (before they closed) and called back domino's to find out they have completely cancelled my order. Wouldn't be too bothered if it wasn't the last of my money, a week until payday and i wasn't moving in a week! so have nothing in my house bar bread and beans! been a loyal customer for years, drivers know who i am and yet no care was given! absolutely furious and so upset, all i wanted was a decent hot meal. The irony is they are still offering delivery on the website.

Says open till late. Well that was a lie. Arrived at 10:30pm. Took ages for the 2 male employes to even acknowledge me. I had to shout to get their attention. Then I asked the lad are you still serving. His reply NAH TILLS OFF! What a joke!

Second poor effort from Cross Hands.Pizza shown as 24-31 minutes to delivery. Took 70 minutes to even leave the store and was paired with another delivery so delayed even longer.Ingredients scrimped on, sauce almost non existent on one pizza.Burger sauce absent on the second Pizza, a Cheeseburger pizza- the primary ingredient being the burger sauce! .Both quite dry, not sure if that was because of the delay.Cookies dry too.Not sure what’s going on as this store used to be great.

They say the definition of insanity is doing the same thing over and over and expecting something to change...im must be insane...At least the 4th time there have been issues (in a row) and nothing gets better.Wrong orders missing parts of the orders delayed orders.Staff lying and being caught out.I keep saying 1 more chance...that expired today.They don't care dont understand customer service and my money will be better spent in a smaller local business....lets see if the non existent area manager and or franchise owner contact me as requested...9r maybe thats another fib.......

Last two orders haven't had the additional toppings on top (which were paid for) and one order came with just one pizza instead of two (but the guy on the phone was nice enough when I called and sent my pizza out straight).

Great food with speedy delivery. Staff are helpful, courteous and understanding when something goes wrong with a order. Store is tidy and clean with a nice storefront.Good covid protocols here. All staff wearing masks properly and screens at the counter.Would recommend this location.

We’ve been here twice so far and our orders have been correct every time! Pizzas were great and friendly staff :)

Easy to order online, although their tracking app tells you the pizza is 2mins away for over 30mins. (Order to delivery 1hr 20min) And when you get the food make sure you like cold pizza and potato wedges. Should of learnt my lesson the first time but this has happened twice now, although they got the order right this time.