Bridge Road Medical Centre

This practice has let their patients down. The doctors are hiding behind Covid. You need to open your doors to the public. No wonder the A&E departments are struggling. I left this surgery several years ago as the service was appalling. The time they take to answer the telephone is ridiculous.Unfortunately some of my family members are still patients at this practice. The service they have received the past 6 months is shocking.

Phone lines open at 8 am called at 9.30 am called back at 10.45 am told doctors have gone home as it's staff training and to call back tommorow... I'm no expert but surely there has!!! To be a solution to this ...I'm sick of paying for NI and taxes and waiting stupid amounts of time for results ... Mean while ... You sit there waiting while anxiety builds ...nothing is resolved and you just wait!!! we are are waiting and waiting and waiting...So it is now day 2 called @ 8.10 requested a call backas I was in the que was called back at 10 am and guess what there's no available appointments and guess what call back tommorow... Good news as I was advised is the walk in centre is open till 8 am tonight ... ... If anyone else is fed up of this now's. The. Time to act ..day three same dance ... Call back at 8 am at this rate I feel like I'm in the waiting room from beetle juice ... At least he had the hope of being seen

Beware of Dr Mcdonald brought it upon herself to mention to a patient nil by mouth with a feeding peg, how much the feeds where costing the NHS and how would she fit this in her budget. What an actual disgrace to the surgery and all GPs hang your head in shame

I don’t know why this place gets such harsh reviews, but when I call up (even though it may take some time in a queue) I always get to speak to a doctor the same day. I have spoken to Dr Naveen Sahu for concerns and he has investigated them straight away and takes you seriously and is very efficient. Really happy with this practice and this doctor makes me feel very comfortable discussing concerns. Thank you!

What is the problem with answering the phones? I start at no.10 in the queue, half hour later I've just got to no.8... this is in the afternoon so not when the scramble for an appointment is on, if it takes someone that long on reception then I suggest hiring someone else, oh wait there's already 4 receptionists isn't there?

So, as I type this, I am caller 5 which hasn't changed in 20 minutes. Then when I get through, I'm assessed to see if I need an appointment. Two of the other doctors left me with worse injuries, one of these was where a GP told me to take more morphine because he didn't believe that I broke a bone. I broke 5.Recently tried to get an emergency appointment in person, the doctor wouldn't walk to the desk from 1ft away to see I needed help and said he would call. I got home and a call from the receptionist that it wasn't urgent. I then ended up in hospital all over the Christmas period, ten hours later, dismissed again.There are GPs who explicitly look down on my health condition and trying to get anything sorted is a nightmare. 30 minutes have gone and I am still #5 while sitting here worried.There are excellent doctors and other staff here but getting to see them is impossible and the two worst doctors are outright dismissive and dangerous at worst. Should I have needed to have my hand heal badly because the doctor thought it couldn't be that bad? (4 at 40m!)It isn't just me, they told my dad with diabetes and a heart issue that his foot pain was nothing. He had a badly blocked artery and now faces an excruciating recovery because this was missed over and over until he saw a walk-in doctor.I don't want to be critical but it's awful and I know that COVID did damage but it's not just me. I have spoken to other people with these issues.#3 at 45 minutes. I guess it's good that I am very disabled and can just wait.

granted this surgery has had issues in the past, usually I would have to travel to the surgery to book appointments as the phone systems are so busy or simply not attended. But today I have managed to get through within a reasonable amount of time, I have also been given the advice I needed. It seems the practice are simply trialling new ways to operate to ensure an efficient service going forward. overall I really do feel this surgery gets criticised unnecessarily. Since having my daughter they truly have been marvellous.

Called at bang on 8am, was instantly number 22 in the queue, 45 minutes later I've went down to 15.Who talks to 7 people in 45 minutes!!!! Even if there's only 1 person answering the phones that is still pathetic.Currently in the process of moving doctors, I've had enough of this.

We have had to phone and visit this surgery numerous times over the past 2 years as my husband has been diagnosed with progressive neurological condition. The support we have had from Dr McDonnell has been wonderful, very reassuring and nothing has been too much trouble.The reception staff have always been friendly and helpful passing messages and forms we needed to the doctors.Thanks again

This surgery is amazing. The Staff and Doctors are lovely. The Nurse is lovely. I have recently moved from a surgery were you would have to brace yourself to speak with the staff. Honestly the best thing I did was move myself and my son. Thanks Bridge Road it's appreciated ❤️