Hertz Car Hire - Luton - Dallow Road

Car rental was arranged online. When arrived no car available & would not refund money.

No connection with Luton airport available. You have to pick your own cab/ around 15£.

Great customer service. My wife and I dropped off our rental here and realized we were too far away from the airport. The Hertz reps helped bring in our suitcases, ordered us a cab, offered beverages, and gave us the bathroom key. Well-rounded on all levels! Very friendly!

Very friendly, efficient and helpful staff. Offered tea whilst waiting. Very quick return procedure . Went above and beyond - when my Uber didn’t turn up Abbas drove me to the train station.Would recommend this branch and definitely use it again if in the area .

1st time dropping off a car there since the airport branch is closed. Found the team to be very efficient and helpful. Would happily use this branch again.

Very poor service. Had to wait for assistant as he had left building. Was not shown around vehicle and was told only of small damage to bumper. Car was driven 14 miles. From site to family home to back to hire site. On return assist stated there was new damage to vehicle and that both front alloys had been damaged! This may have been old damage I was not told of as I sis not cause this damage.

Perfect service, nice and reliable people. The parking lot is very crowded

To be honest if I could give this Agency of Hertz a zero star I would, the worst experience of returning a car I have ever had. Unfortunately had to return there due to the airport branch being closed.Arrived and their was no parking, had to put car on the forecourt. Went in and told them I needed to check car in, the first thing the guy does is pick up the device that the use for photographing damage. Ended up with three people literally crawling over the vehicle trying to find ANY small scratch, dent, etc.My wife made the comment they are going to find a way to bill you for something"As a loyal PC Hertz member I was utterly disgusted at this behaviour and felt like a criminal. Fully appreciate they need to check and this type of approach and behaviour does nothing for them as a brand.If you have to return here then I would suggest that you do everything in your power not to

Good service and better prices compared to others will definitely hire again . Good staff and friendly, car was available on time and well cleaned with gold standard sticker clean.