Ernest Jones

Fantastic experience both online and In store, I ordered a bridal set online and didn’t quite get my sizing right, I went into my local store who arranged an exchange for the next size down with no issue at all even though it was my own mistake, the lady who helped me (Amy I believe) also answered my questions about their insurance and helped me choose the right policy and set it up for me. Even when I’ve popped in just to browse I have always found the store very welcoming and friendly.

A pleasant experience from Darryl today.He took the time out to understand, provided great detail and knowledge - Excellent service to help find what I was looking for.

I believe I can say that I am a regular customer at Ernest Jones. I can still remember when it first opened it’s branch in Burton on Trent. I’ve purchased numerous items over the years and customer service has always been very good more so with Daryl and his team.Over the last few years, our purchases included jewellery items, a diamond ring, bracelets, necklace and earrings for our 25th wedding anniversary. Gucci, DKNY watches and a TAG Heuer Aquaracer for my good lady. For my son, a gift for graduating with a 1st M.Eng(Hons), a TAG Heuer Formula 1 Automatic. He recently purchased a Hamilton from the branch on our recommendation. For me a TAG Heuer Aquaracer and today an OMEGA Seamaster 300 in Seaweed Green. A watch that I’ve been wanting for quite some time.On every visit the staff have always been polite, friendly and courteous. They are all knowledgeable and always willing to help and have a informative conversation. They have a beautiful selection of jewellery items and watches to suit every pocket. Superb in my opinion.Now, the Burton branch is an official TAG Heuer retailer and unfortunately they don’t have OMEGA watches but this wasn’t a problem for the Burton team. Once the details were obtained via a telephone enquiry, Yaser (Apologies if I’m wrong) said that he would have one delivered from their Derby branch which is an OMEGA Retailer, to the Burton branch to view and purchase should I wish. Amazing! And true to his word one arrived within two days. This was then shown to me by Daryl.A stunning watch combined with above and beyond customer service, it would have been rude to leave the shop without it!Thank you Daryl and team, it’ll be difficult to go elsewhere because of you all.I would recommend Earnest Jones, Burton without any hesitation.

Do not buy rings from any of their branches.Had horrible experience and requested the correct size ring upon return but instead waited a week to then get the same ring size and not the correct one.They then had the indecency to tell me in store they can not return my money as the ring was different size to the receipt I got.It was their mistake sending the same ring size yet they don't want to refund me.Scammers that are after your money and they don't care about their clients.

Most excellent and super friendly service from Becky and her team... Nothing too much trouble. Thanks again ...

On a busy Saturday afternoon Darrell took time to replace the battery in my wife's watch, cheerful, very helpful and informative throughout. This isn't the first time we've had excellent service from this store and if we want anything we'll go here first. Highly recommended.

Always use these for all my jewellery needs and staff always helpful and go out of their way to assist me

Brought a wedding ring from here 3 years ago, I was surprised after only 3 years that it snapped in half ( I don't do anything strenuous that would explain this!) Take it back to the shop for a repair quote to be told over 3 weeks later that it cannot be repaired due to it being poor quality material !!!!

Excellent service from Darryl, he gave sound advice on the options for my mums engagement ring which is now too loose, didn’t attempt to force a sale and was very helpful. He also adjusted her watch bracelet strap. Both Darryl and his colleague were friendly and took time to talk to us. Wouldn’t hesitate to go back.