sbliving

Good experience with Sbliving. The property I have rented is well kept. It was the best among the properties that I had visited. Staff responded fast to my enquiries and requests. For example, the small fridge was replaced with a tall freezer fridge as promised within 2 weeks, which I appreciated very much. The guarantor requirement was removed given my situation and I saw it as very sensible.

Unfortunately, we are not in a position to recommend Sbliving. Cons: 1. Already from the viewing I could see that they were not the most professional agency. Viewing was conducted aprox. 15 mins after scheduled time, by the cleaner (apparently the member of staff was off sick). Although the cleaner was nice, understanbly they were not in a position to answer any questions. Anyway, I decided to go with the property. 2. Signing up was alright, although there was extra paperwork involved since they required a guarantor despite me being in full-time employment. Also beware, our contract had a requirement for a 2-months notice 3. Also, I did not get a move-in date until the last minute and they didn't seem to care much about it. 4. The biggest issue arose when our property had to be completely rewired. Communication was awful from their side with their description of what had to be done changing almost daily. After long negotiations, the works went ahead and lasted for more than a week interrupting our working lives during COVID and leaving our place in a complete mess (see photos). We were also left with no carpets/laminate in one of the rooms and the landing for two-three months following the completion of the rewiring. On top of that, we received at least 4-5 emails/calls, and 3 visits by different workmen before the floor was finally reinstalled with carpet although the rest of the property had laminate. Similar issues with rewiring were faced by all of our neighbours (some elderly) at Pelham Place. 5. They requested a monthly increase of £55 after a year, at which point we (and some of our neighbours) decided to vacate 6. It took them more than a month to return our deposit. The landlord tried to claim £130 but their claims were so ridiculous that they had to drop them all after one rebuttal email. It is clear that the agency supports an opportunistic approach when it comes to deposits. Also, beware, their inventories are so very basic that they might leave you exposed at the end when they try and make claims. 6. Also, another word of caution, the agency will often claim that actions are ultimately up to the landlords, but in our case, at Pelham Place, the properties are actually owned by the immediate family 7. Staff turnover is bad and this only makes communication worse. Looking at Glassdoor comments you don't get the impression that staff are treated well. 8. If anything goes wrong, their reflexes are to blame the tenants. E.g. there was a leak at the shop below and we got a patronising call informing us that we should be more careful cleaning the balcony drains. It then turned out that the leak had nothing to do with us. 9. After we decided to vacate, they sent an email sort of asking how we wanted to go about with viewings but in a matter of a few hours, we had received notices of scheduled viewings showing how much they valued our opinion. In one case, we were also not given the legal 24-hour notice. Pros: 1. You do get some contacts for emergency repairs. Their contractors are very friendly but not always the most professional. 2. Their properties tend to be on the cheaper end, but once you deal with them, you understand why. Overall, we would not engage with them again if we had a choice.

The house I rented in sbliving is the second house I rented in the UK.The house is large and the location is very convenient. The entire house has been decorated and the carpets are new. Rental prices are reasonable. It also includes most of the appliances in the houseThe Sbliving team helped resolve maintenance issues within a week and were very responsive and reassuring with excellent communication on all property inspections.I have shared this rental agent with my friends.

Fantastic letting company and even better staff! Alina, Simon, and Lunar have gone above and beyond working with our company supporting 15 of our staff in a very short space of time to be in high standard and quality accommodation. I would recommend them always, and look forward to our continued work together.

They have good houses and i have viewed one of it which my family were happy with it . Only problem is the person we are dealing with called Lunar , she doesn't respond to messages at all . We rang her and her response was l'm very very busy and l have lords of emails to respond to. I felt like that was unprofessional not respond to a customer like that. She just need to improve on her communication

I was not able to come in physically to view the property, and the staff was kind enough to offer me an online viewing. Matthew was amazing, answered my questions, and ensured I got the application form as soon as possible. Great customer service!

Understandably estate agents have to do various checks to make sure a potential tenant is suitable, however the very first question we were asked is do we have a guarantor without knowing anything about our circumstances. I personally make £80k per year and my previous tax return is 100k. Not only this my partners income is about 40k. Our affordability is probably over £3500 per month, if not more. Even if we had a guarantor, the guarantor would make less than us as we are the highest earners in our respectice families.Ive also noticed they've had to reduce a number of their properties. This ridiculous policy is probably to blame, due to insulting you 20 seconds into the conversation.Guarantors are there if you fail affordability. What you do by stating you need a guarantor straight away is turn people like me and my partner off wanting to deal with your business.If your a landlord go with an estate agency that wont put up a brick wall to most people, forcing a reduction to try and get a bite, costing you the rent your property deserves.Other than that the receptionist was very polite.

I lived in one of SB livings properties for my second year of university. The flat was pristine when we moved in. When the dishwasher broke it was instantly replaced and we were not charged any extra money for this. We got our full deposit back. Overall this is a brilliant letting agents for student properties.

My viewing experience with sbliving was smooth and very informative, and our negotiator was super friendly. He gave us ample time to fawn over the flat and take pictures! Would recommend.