Royal Mail Delivery Office

1 week after my missing parcel with personal items was 'delivered' to my home. Still NO HELP WHATSOEVER from Royal Mail as to what happened to it and all this despite over a cost of £50.00 to send it.There is absolutely NO CUSTOMER SERVICE at all from, FROME SORTING OFFICE OT Royal Mail 'customer service' of the laughingly named 'ESCALATION TEAM'. They do leave voice messages- no call as such, just a voice message mysteriously left with excuses why they have still done nothing about resolving the problem.It's really pitiful and a shame, especially as in spite of all this complete lack of professionalism on Royal Mails part, and systems seemingly set up so that customers have no pragmatic way to contact anybody that can actually help to resolve the problem, in spite of all of this my local post man is so helpful and great at his job.GOOD LUCK WITH THE CESUS ROYAL MAIL. YOU'RE GOING TO NEED IT...

Receiving so many negative complaints from customers regarding delivery's from this local depot recently. I'm not sure what's going on there at the moment its taking up to 8 days if not longer for items to be delivered. Honestly sort it out

On the outskirts of Frome, so not centrally town located. Upside is free parking. Awful looking building on an industrial site. Staff are friendly and helpful when collecting a parcel. Closed 2 to 4pm.

Very poor parcels not delivered, days late. Terrible service

Steve the manager was really helpful. I didn’t have a clue about barcode scanning and such like but he very patiently talked me through it and even provided tape and scissors! Five stars for customer service. Thank you Steve.

We are very lucky to have some great postal workers in Frome, but often overlooked are the amazing team at the sorting/delivery office. Whenever I've popped down there they've been friendly and helpful.

Always a pleasant transaction , the staff I've found go out of their way to help you .

Good place to pick up missed packages. Make sure to check opening hours,as they can be a bit meh.

Appalling. Not for the first time, half of our post is still sitting here at 5pm, because they send an inadequate vehicle to collect, then fail to send another van to collect the remainder. We got in early to get as many orders out as possible after Friday being snowed off, yet RM fail our customers as well as their own. While the manager goes off to a meeting and cannot be contacted, our customer's orders just sit here for the night.

Worse than useless.The don't read the delivery instructions for leave with neighbour or in a safe place, I wonder if it's the same driver maybe not who on 2 occasions left contact lenses under the door mat and no note through the letterbox, Durr.Also after repeated phone calls to Frome sorting office they hung up on me, without answering call .seriously sacking offence