CHO Fashion & Lifestyle, Online Store

Very poor service, I wouldn't recommend. Spent £100 on an item & paid £5.99 extra for a premium delivery. Seems when the parcel is passed to the courier it ceases to be Cho responsibility. Shockingly bad customer service. Once bitten as they say.Buyer beware.

I've just received the Barbour fleece I ordered, after waiting for only two days . It's exactly what I wanted, well packed and for a really good price. Not only that but the fleece was sold out on other sites including Barbour's own. I highly recommend CHO.

Ordered a Barbour jacket with a discount code. Great website, great price, arrived in 2 days. Super!

Very poor company. Bought Barbour wax jacket less than a year ago. Used just for walking, so not work. On waxing recently, I noticed multiple tears on the back.Contacted cho with photo evidence who said they'd look into it, then palmed me off to Barbour to pay for repairs. A £300 jacket made by extremely reputable company shouldn't rip with low use. As the seller, cho should take responsibility for the product; after all, they took my money. Inexcusable & terrible customer service.

I try to shop local independent, but on this occasion I could not find this item in my size. A quick google search and I came across this website and the item I was looking for at a reasonable price. I ordered on Monday night, and on Thursday received the item well packed and in perfect condition. I would definitely use this company again and the fact they are an independent is a bonus.

If I could give zero stars I would. I am not sure this company know what customer service is, I wish I had read the reviews before I ordered.I placed an order and when it arrived one of the items was missing I though it would come separately as it had like a pen scribbles on the dispatch note. After a couple of days I contacted then to say I had not got the item. There customer service leaves a lot to be desired, at first they were quite polite. My last email response I got from them was this.............Please see a copy of the dispatch confirming both items were shipped.I am not sure where we go from there as everything we have done confirms everything was shipped to you.I got in touch with PayPal as luckily I always use them and they have now got me a refund. All I can say is please please do not use this company and if you do be very careful. Do not expect good customer service though if something goes wrong.

If I could give zero stars I would. Diabolical company. Ordered via Secret sales, returned on the 2nd December. Supposedly refunded on the 6th. No refund. No response to emails. Even Secret Sales seem to be struggling to sort it out. Avoid at all costs.

I would also give zero stars if I could. Appalling service, refused to help exchange obviously faulty goods. I would avoid at all costs

Excellent service from start to finish. Ordered a Coat online , I was updated progress throughout, wouldn't hesitate to order again , a genuine small business we should support, Coat was immaculate.

First time shopping here, ordered boots Wednesday night arrived Saturday morning. Good discount very impressed. Will be shopping here again.