Envisage Sales and Lettings

Awful. I had the misfortune of renting from this agency for my second year of university during the 2022/2023 academic year. We didn't even live there for the full contract, only seven months. They are Scammers. To make matters worse, they refused to return our deposit amount. This horrible company's lack of integrity and customer care make it a definite no-go for anyone seeking a rental. Please avoid this agency at all costs.

Awful. Was here for my second year of university during the 2019/20 year so didn’t even live there for the full contract but in the 5 months we lived there. My bed broke, we had no hot water, our shower was broken for a month, we had no dining table for about 2 months and that is just the tip of the iceberg. When it came to refunding out deposits they charged us for a burn in the carpet that was there when we moved in luckily we had taken a photo the day we moved in and emailed it, so that was taken off after a lot of back and fourth. They also charged £200 for cleaning fees but we left it spotless, it was cleaner than when we moved in our selves. They are scammers, awful company showed no compassion for our situation when covid hit. Horrible company and doesn’t deserve any custom.

This agency shows perfectly how not to do the letting properly.Staffs are totally unprofessional.They waste our time by scheduling viewings.Then at last they wont respond to email. Total unprofessional.

This is, by far, the best estate agent in Coventry. There is always a human at the end of the phone. Maintenance gets done quickly. The properturs are of a higher standard than some of the other agencies. I can't recommend enough.

So far the property I had rented has been excellent. Quick signing of all documents and move in was arranged really fast. Agents are responsive to my questions. So far so good.

It seems good at first but they let us freezing, no hot water, no heater for days. We email them and they only send technician once. As soon as the technician went back from fixing it, the same problems happened again. We emailed them again but still no progress up to now. Keep up a good job envisage

Had a very easy time booking a viewing and signing for a flat. The staff were extremely helpful. Especially Marley who made the whole set up extremely straightforward and stress free. Thank you

Don't trust these people. They will not respond to any of your issues inside property and trying to loot money from us with unreasonable answers. Costed us for the damages we didn't do and played tricks to deduct deposit from us. Never ever listen to Julie Neville, the lady reason for everything happens.

Really friendly and helpful staff, we're very grateful to Marley who was able to find us a student property in our budget and do all the paperwork for it within the 30 hours before the let was due to start.

Steve and Marley made the process incredibly smooth. Their professionalism and assistance were top-notch. Highly recommend this letting agent.