Cairn Medical Practice

Hopefully this isn’t the last message I write but most of these doctors are incompetent and don’t listen to their patience, there is a rare few that do there job but I have no faith in this surgery at all, so I will be changing my practice.

Just moved to Inverness with my wife from Edinburgh and after cause for a couple of visits we feel the GPs, receptionists and nurses all really care about their patients instead of just being a number at our previous Edinburgh surgery. I totally recommend Cairn Medical Practice.

Worse doctors in Inverness, don’t register unless you never want to be seen by any of the doctors if your ever 5 minutes late they won’t wait they’ll take someone in and then you’ll lose the appointment but if your 5-10min early you’ll be waiting for 45 minutes to be seen if your lucky and don’t get me started on actually phoning to book the appointment 20 people queue with an average wait of 40 minutes. Don’t get me started on how useless they actually are when you do eventually get seen I’ve been going to them with my son for a year now with one problem and they say everything is fine when it’s not!! Shocking

We are on holiday in Inverness and my husband needed some medication, this surgery was the third one we tried, the other 2 being nearer to us. The receptionist was very quick answering the phone, and efficient with her questions, within half a hour the doctor had called us and had arranged a prescription to be emailed to the nearest pharmacy for us, excellent service, much better than we're used to!

Nothing but problems. Some of the Admin side are completely incompetent at their job. Issues every single time picking up our child's prescriptions, wether they are sent to the wrong pharmacy completely or not sent all. Having us and the pharmacist’s calling them to see what is actually going on with such a simple task as it seems and met with nothing but their confusion and conflicting information. One of the girls on the phones attitude is always rotten and even worse when the pharmacist also comments saying “the girl on the phone was rather rude” the same girl that gave me the completely wrong forms when registering our child to the GP as well might i add. If they Can’t even get that right then Remedial training is needed.

Completely incompetent doctors, left me lying in pain unable to move after my back went in to spasm.The doctor refused to return any calls but thankfully nhs24 were much more competent and helped. I complained by email but then received a letter saying I was being removed from their list and I was to find a new doctors surgery because I wasn’t happy with their poor behaviour. This doctors surgery is an absolute embarrassment to the medical profession.

We have had nothing but positive experiences with Cairn. My partner and I have been patients here for 2.5 years now and they have been outstanding. Care has always been prompt, and appointments timely considering how busy GPs are all over the country. They clearly go above and beyond to provide the best possible all round care for their patients and I am so grateful we decided to sign up with them when we moved to Inverness. Thank you. We appreciate you and all the work you put in.

The doctors are great and listen to the patients concerns. If you have concerns that can't wait for an appointment, patients can call and ask to see a doctor on the day.

Would not recommend this practice - have been clients here for over 50 years. Have had several poor experiences in recent years. This morning tried to get an appointment, first one is 11 days away. First telephone appointment is 5 days away. Reception staff also very poor. Very bad service, nothing like it was in years gone by.