Wickes Cirencester

Easy to find what you want, most of the time. If something isn't in stock, the problem is they don't know when it will be in. We have been told that they don't know what is going to be on a delivery until it turns up! Think they need a decent stock control system!

Bad experience staff are robots whole company is I n dark ages do not look after customers staff leave because they don't like how they cheat cucustomercusswickes

Really not great folks- they know full well that they have no competition in Cirencester so don’t even remotely try to give good service. Staff spent more time chatting with each other and moaning about their manager than helping me. Try Screwfix or tool station if possible, otherwise don’t come here expecting any decent service or stock levels.

Do not get your bathroom from this company. When it all goes wrong they are not interested. 3 years of leaks, poor quality product, non functioning product. Still the shoddy workmanship rears it head once again. Customer service absolutely awful. No follow up, just pass the buck.

Brilliant service today from Marie and Logan (?) spelling. Polite helpful and good products. What is not to like? Go Wicks!

So I got delivery , someone came and said they left my purchase downstairs because t he ey don't deliver to the door when you are in flats!? Why did I pay for delivery then? I am on first floor,he arledy walk to my door to tell me he doesn't deliver to the door. Is it that hard for young, healthy man to just take that with him? Just be kind people. I had to ask my neighbour to help me. Not good at all. I want my delivery money back and remember never order anything from them again.

Would give 5 star but badly layer out store. The click and collect is excellent. Lady on counter was top notch, knew what she was doing and had no issue refunding me. Pleasant experience.

Amazing storeClassy interiors

Lovely lady Marie so nice and polite very upbeat and always happy to be served by her all at Cirencester c Cirencester sales and lettings maintenance team from sim and olivi

I went to the store to take advantage of an offer on a cordless strimmer. I could not see the strimmer on the shelf so I went to the customer service desk where I was ignored by 2 members of staff.Upset at the poor service I left and ordered online. Unfortunately, I miss understood the offer and didn't receive the free battery.When the Strimmer was delivered it was dumped on my drive in full view and no attempt was made to alert anyone in the house that it had been delivered; it was only by chance that my wife noticed it and brought it inside before it got stolen.I contacted customer service to tell them of my poor experience and how id missed out on the free battery; expecting an apology and the battery.No all I've had is the run around of email ping pong and a customer service rep sticking to the script.I am very unhappy and unlikely to use Wickes again particularly when there are other retailers I can use.