Bizjuicer Consulting

Andy has played a pivotal role in helping to structure our thinking around customer experience on the back of a brand positioning project for Grosvenor Casinos. Casinos can be very process led environments that don’t always put the customer experience front and centre. We knew that in order to make a significant shift to become more customer centric, we would need to deliver a culture change wholly embraced by the business. We would need a programme and strategy that would resonate at every level of the organisation and take employees on a journey – this wouldn’t be an overnight change. Andy has a great talent for working with front line employees to senior leaders to hone the strategy, challenge mediocre thinking and has ultimately helped to facilitate the creation of a new customer experience vision that fully embodies the brand values. He's also a nice guy to work with!

Transition has been working with Andy for a couple of years now delivering Operational Excellence to our corporate clients. What we do needs context and Andy Goram at BizJuicer is our go-to resource to help clients understand their business setting and how defining and implementing Values and Behaviours help individuals apply their skills. The channels of internal communication must cascade from the brand and the boss to the teams and eventually to the customers, and back again – up and sideways. Andy makes sense of it all – adding value and approachable good humour all the time to everyday skills and enhanced individual performance.

HR:4UK recently had the most fantastic and insightful days working with @Andy Goram @Bizjuicer Consulting helping us to dig deep and reflect on what truly matters to us, discovering and crafting our vision, mission (objectives) and values. Employee engagement is close to our hearts Andy is very skilful in using his own positive energy to draw out our passion and enthusiasm in creating our vision, mission and our values, which are unique and meaningful to us. Andy’s approach to our sessions is distinctive and filled with fun and laugher. It has been an absolute pleasure working with Andy and I would highly recommend anyone wishing to add value to their organisation to get in contact with Andy today - the results have been transformative!

I love working with Andy @Bizjuicer Consulting. He has brilliant experience across a range of business consulting areas, with special interests and skills as an employee engagement consultant, customer experience consultant and culture consultant. He brings a special blend of insight and energy based on his broad business experiences. He is brilliant at seeing the big picture and aligning company values and behaviours with internal communication, employer branding and brand positioning.Andy is trustworthy, committed, reliable, creative, knowledgeable and fun to work with - everything you could want from a business consultant.

Although we are a long standing HR consltancy, we are a newly formed management team. After getting the results from our employee engagement survey, we were really conscious of instilling the right culture within our business.We had the absolute pleasure of having a session with Andy Goram who was able to guide us in establishing our company mission statement and values. Andy helped us to understand what we wanted for both our employees and the business, showed us what was important to us as a business and that having engaged, motivated employees would pay dividends in delivering the whole customer experience....safe to say we already have our next session booked.

Andy is one of those rare business consultants who is both very talented and a joy to work with.In his capacity as an employee engagement consultant we have worked together successfully on employer branding, positioning, company values / culture as well as internal communications.He really knows his stuff!

As a small Community Interest Company experiencing rapid growth, Safer Business Network engaged Bizjuicer to facilitate a Business Foundations Workshop with our Senior Management Team and a Values Discovery Workshop with our whole team. Andy Goram, our Employee Engagement Consultant, really pushed us to think about what lies at the heart of our business and why we do what we do. It has been a real pleasure working with Andy. All of our team members found the sessions enjoyable and rewarding and we now have a much clearer direction of travel as a company.Rita KingJoint CEOSafer Business Network

I've now worked with Bizjuicer on a number of significant change projects to improve our company values and behaviors around customer experience. His contribution has proved invaluable in developing a new aim and mission and the internal communications strategy to land this with our customer facing teams. I'd thoroughly recommend Bizjuicer for any projects requiring a culture, customer experience or business consultant or helping with thought leadership around brand positioning, employer branding or internal comms. We literally wouldn't have delivered the high quality outcomes without Andy's experience.

If you are looking for someone that knows how to understand your business and bring the competitive edge out through brand positioning then Andy is your guy! He is a customer experience consultant who thrives on balancing the company culture and values with a real drive for results. He is one of the best consultants on internal communications and employer branding that I have come across and is highly recommended!

We have been working with Andy for the past 18 months during which he has significantly helped us on our journey through his work as an Employee Engagement Consultant and Customer Experience Consultant in our two main brands, Mecca Bingo and Grosvenor Casinos. Andy has worked very effectively across our Venues Executive Team, bringing together Brand Positioning and Employer Branding in a way that has landed well in the business and is driving results. Andy is energetic, positive and outcome focused, bringing a pragmatic approach that cuts through with our colleagues from entry level club roles through to the Exec. He's also shown a skill in Internal Communication that has helped us position change effectively with our people to bring them along on the journey.