Fire Safety Store

Don’t bother!!Next day or 48hr delivery DOESN’T EXIST.Staff are useless. Held the whole order up over a week with no communication because they didnt have a fire blanket which i could have bought elsewhere off the shelf!Embarrassing for me to tell my customers “I can’t get your bits on time to do the job I promised”.

Placed an order 16th Nov 2020. Still have not received it. Emails ignored, phone calls fobbed off. Constantly told someone will call back. Have had to call to be told that they have discontinued the product. Offered a cheaper product with the difference refunded and shipping refunded. Considering the service that has been provided, the wait and that I've had to chase this up myself, not good enough compensation. I'll see if the order actually does arrive which judging by the other reviews I doubt it will. You'd have more chance of putting out a fire by going to B&Q and getting buckets for water than waiting for this company to get it right. I have very little faith that my order will even arrive or I'll get the refund. Save your money and order elsewhere.

Ordered a pair of safety shoes on 15th Jan for delivery Tuesday 19th, but still not delivered on 27th. Given a number of excuses but it appears that they are not in stock. What a waste of time.

Ordered on the Thursday for Next Day Delivery which was confirmed. Courier used - Yodel - who sent it to the wrong depot so it didn't arrive on Friday and was then due out for delivery today Monday. Had to wait in from 10.37-1.55pm to then find out that Yodel couldn't find the address as the supplier had put 198 instead of 19B on the parcel. Yodel don't have phones to call if they can't find an address. Not going to get it until tomorrow - Tuesday. I appreciate that it isn't all the Fire Safety Store's fault and they have offered to refund the shipping cost but that doesn't help me when I really needed the extinguishers for Saturday and I have now had to get them delivered elsewhere tomorrow as I won't be at home to receive the order.

I ordered a prop fire ext on 17 Feb (order #fss1054321) and still not got it by 22 June. I have spoken to them 4 times and each time they have promised a refund but I've just been ignored.I'm now having to get a third party involved to force these people to give me a refund for paying in advance for goods never sent.Poor way to do business.E2aI phoned them before getting 3rd party involved and tge receptionist put me through to the wrong person (Richard) who then put the phone down on me. No further info from them as to the refund or anything. Extremely poor.