Abbey Leisure Centre

Wet every where in dress change rooms, dirty, rude customer service at reception, overcrowded not enough to write all issues? Worst experience overall

The facilities are very well maintained the highlight of this leisure centre is definitely the spa you have a great spacious sauna hydrotherapy pool. The only negative is like all leisure centres when it gets busy you might find yourself waiting to use equipment and swimming can be an issue because they have lots of classes which means you might not get the opportunity to swim on certain days.

The condition of the facility (changing rooms, showers, toilets and especially the pool) is completely unacceptable. Everything is dirty. You can spot an old dirt, scale and mud. Rubbish and hair on the floor. The pool basin has brown stains and tile joints are filthy. But the most important thing is water, which is obviously disgusting as well. It tastes salty, You can't even smell a hint of chlorine. This makes this place hazardous to health. People are allowed to go into the pool in t-shirts ?! I have seen a women in the pool with her brassiere under the actual swimming suit.This pool is the most filthy facility I have ever seen, strongly not recommended!!

Great leisure centre. Love the Spa. Great staff. Especially Michael and yusuf! Very helpful . I managed to get 4 of my other friends to join. Everything under 1 roof!. .we just need more ladies only spa days. Great location. Huge potential at this centre. Also need a bit more weights classes. Something different.

Great gym with swimming pool. Always kept clean and tidy. Extra weights and machines would be more helpful.The other thing I hate is sometimes the music is too loud. Please turn it off so I can concentrate on what I am hear through my headphones.

I have my 2 daughters coming for swimming lessons here. They have the most disrespectful and rude staff there is. You get threatened with the police if you leave your 4 year old waiting by the pool whilst you’re in a pool with your 2 year old for half an hour finishing the swimming lesson. Keep in mind, the 4 year old, she’s here for swimming lessons also, only that she’s half an hour earlier than my 2 year old. So yeah, dealing with their staff is definitely something you don’t want to do in a Saturday morning. Plus they never have hot running water, in the changing rooms is always cold. Wouldn’t recommend at all for parents taking their kids swimming lessons here.

I had a terrible experience at this gym as a guest. The equipment was outdated and in poor condition. The staff were unhelpful and unfriendly. The cleanliness of the facility was questionable, and I often found myself avoiding certain areas due to the lack of maintenance. They provided terrible customer service, which was really aggravating. The representatives were uninterested in providing assistance and were unresponsive. When I did eventually receive an answer, it was largely useless and ambiguous. A straightforward problem took forever to fix, and I got the impression that they didn't value my time or concerns. It is unacceptable for any firm to tolerate this degree of ineptitude and negligence. I would definitely suggest avoiding their customer support representatives. I have tried to use the sauna for few days and they were telling they all booked, even though I try to book it earlier.I would not recommend this gym.

Filthiest swimming pool, and changing rooms. The loos are a disgrace. I have gone in for a swim booking lanes and have to agree to the rules, yet no rules enforced and have to fight way through to do lanes. I stopped going for a few months as the pool had literally algae and tendrils on the pool floor and walls; let’s not bring up the water that felt like saliva. The proximity to my house is brilliant, but honestly going to go out of my way to find another area as deserve a better experience as I pay.

The underfunding shows, all the authorities have been hit hard. But they are doing the best they can with what they have. The place can do with cleaning up and basic maintenance of the showers.So far the staff teaching the kids are great. The staff at front of house are okay, a few are great and welcoming, but most are just doing a job.Accessibility is great. Although unrelated, their app is awful.

POOL PARTY - Abbey Leisure Centre was the only pool within 40 miles of me which still offered parties and didn't use the Covid excuse" that everything's still on hold.All the staff were great and very friendly especially the assistant manager