Imperial Apartments

From the first day i walked in to ask for the place , the office staff (melanie) gave good reception. Guided me well through the application process. Was quick in response to all me enquiries. It didn’t take me long to move in . The whole process was fast. On my exit too Jeremy was helpful with the whole process. Help me carry my stuffs down from 3rd to reception. My freezer was kept safe till I could pick it up with van. Really appreciate their services.

Am Daniel ince I live in imperial apartments I was told I could be allowed to bring my support dog here and after 5weeks I get a letter from imperial apartments saying I am in beach of tents and now I got to get my dog out well am not and if u want me out kick us both out

I visited there the other week and even though I had read the reviews I was still shocked at this place. The apartments" are so tiny! You can either choose from having a bed or a table. They are not made for people at all. As a manager in the care services if i had staff who had to support people in these "flats" i would say the risk is too high and wouldn't allow them to visit within the building. They would have to do support outside.The staff that work there

Previous review was deleted that called out several problems. Awful communication skills, hardly ever answer the phones and so hard to get a hold of, staff are so unhelpful, continuous/follow up complaints on nuisance neighbours never go anywhere and continue to be distruptive with no help from staff, parcels constantly get stolen. Biggest issue is with the disgustingly filthy stairs that are never cleaned, despite every week there being a new event, take care of your facilities that you already have before adding new features, it's like a slap in the face when you get an email about a new event taking place when everyday the halls and the doors and the stairs are so gross. Awful place to live.edit : A staff member contacted me regarding this review, it seemed like their defences were up. Through talking with the staff member, I found that they only hire one cleaner for Imperial Apartments which houses approximately 400 flats, cleaning all the stairs and hallways for over 400 people. Why do they not hire another cleaner or a crew of cleaners? Considering how expensive the rent is here, they can definitely afford it. On the call, the staff member also stated that they are unable to control how people act (leaving rubbish or being noisy). This absolves the staff of Imperial Apartments the responsibility of making Imperial Apartments a nice place to live, where there are solutions to these problems and the place could be made cleaner and noise problems could be tackled more efficiently. Response from the owner" states my concerns have now been resolved

My stepdaughter was looking for her own first little place and now has secured a studio flat at imperial apartments, I would like to thank Jeremy whom my daughter dealt with from start to finish he went above and beyond to help her every step of the way very professional and knowledgeable and offered solutions to any problems that arose

So far my experience here has been entirely positive, my flat is a decent size and all. Gonna just mark it down on generally feeling like a prison though

Absolutely awful. The staff very rude and they lie about you they judged me on the way I looked I’m tidy clean person just because I stand out with tattoos I was told I could not go back as I was abrupt and abusive and I was so polite and I felt very welcomed untill I had email saying I couldn’t move in after several months of waiting and being passed around I’m being accused of false accusations and I will be calling a solicitor to back myself in this false claim and have Chloe and nick held responsible for thier lies and neglect from so say “professionals” there is also another lady what is very rude and unprofessional when I called today after being polite and respectful very rude as I asked to speak with nick she told me he wasn’t in and put the phone down I’m absolutely shocked and confused by their actions

The staff are friendly but not helpful, unfortunately. When you report a problem, no one cars. Since I came here for almost 6 months, I am constantly reporting the nuisance of my neighbor and they never did anything.My parcels were stolen a few times,but I got really shocked when I saw my bicycle also stolen!!The place is not clean at all,in and out. When you have guests, it's really embarrassing.There are lots of doors in the corridor to go and come in the flat. I don't know the logic behind that. Is it really necessary to have all those doors!!!

I’ve been living this apartment for over year , I wouldn’t say it’s 100% perfect can be quite noises however it’s such big building with loads flats , any complains I made always got sorted which I’m greatful. Flat isn’t biggest but again I’m forever greatful for my own little family home. Meets a lot people here who are so friendly , got soft play and little park. Staff here are friendly and so helpful