Williams Electrical

Williams is a local store and always delivers an efficient, friendly, courteous service. They do what they say they'll do and are great should you have any queries which on this occasion we did but as always they were handled quickly thanks to Freya who was great from the initial query al the way through. As expected, and never disappointed, the service from the sale through to delivery and installation was superb. A great local store.

Just had a washing machine delivered and installed - a little over 24hrs after I bought it over the phone. Really impressive result.Staff couldn’t be more helpful, even when I had to chop and change a bit. And to cap it all, the price was the same as major national stores. The whole process was thoroughly professional and efficient.Seriously good customer service: a very satisfied customer.

Williams Electrical are absolutely the best electrics retailer around! Superb service and attention to the needs of the customer. They even let me try out a few models of phone to make sure they'd work with my setup. Fantastic shop and I can't wait to use them again.

Very helpful staff in the shop. Dishwasher was delivered and installed on time. Williams also handled the warranty registration which gave us an extended warranty.

Always excellent service, high quality products and we really appreciate that they will do a survey to make sure you’re ordering the right item. Plus removing the old appliance is very helpful. We’ve ordered oven and hob from them.

Called up for advice and they helped me find the best product at a great price. Arranging delivery was great and it got fitted in record time

Went in store to look. Really very impressed with staff who were professional and helpful. Ordered online Sunday evening, Monday morning received a call. Item wasn't in stock but delivered and fitted by Wednesday! Excellent service all round. Will definitely use again.

What a lovely experience came upon this store whilst trying to purchase a fridge freezer.After a useless visit to Currys found that Williams stocked the freezer we wanted.After a few emails with Lee the freezer was purchased anddelivered within 3 days. My old freezer was also taken away.The experience was a very pleasant one which I fed back to Currys as there staff had no interest at all.Thank you

Great family run business that is an alternative to online suppliers such as Currys and AO. With friendly kind staff and a calm easy relaxed sales presence (no hard sell) ☺️ we got the model and make we were looking for even though I thought it would be niche and it was price matched as well wonderfully. The team delivered it locally the next day as well. Exemplary service and a joy to buy from. Will be back for definite.

Many retailers are happy to take your money when you make a purchase but fall down when there is a problem- happily, for me, Williams Electrical are not one of those retailers.I purchased a Hisense washing machine back in March which was promptly delivered and installed but in May failed to operate at all. I contacted the manufacturer’s service line who, after initially booking a call within a few days, moved this for ‘operational reasons’ to a date two weeks later. This would have meant that I would have been without a washer for more than three weeks.I went into Williams’s shop and the staff there agreed with my annoyance at the manufacturer ‘s lack of service and promised to resolve the problem.Within a day they had got Hisense to agree to ‘write-off’ the machine and give me a full refund. As I was appalled at Hisense’s customer service I refused another one of their models and went for a Hotpoint 8kg model that was delivered the following day and the defective machine taken away.You might find an appliance a tenner cheaper at an online rival or at Currys but I guarantee that if you get a problem, as unfortunately I did, they will go missing in action. I can’t praise Williams Electrical highly enough and would particularly like to thank Freya and Mark for all their help in this matter- great company, fantastic employees.Touch wood, my new machine has so far been problem free but if it were to develop a fault during its warranty period I am confident that this retailer would be there to assist me.