NatWest Victoria

After having a horrible time on the phone, went into the branch and the staff couldn't have been more helpful. Michelle specifically was amazing and a credit to NatWest.

It’s embarrassing how bad this branch for NatWest is. The customer service is none existent. They’re I’ll equipped, rude.. it’s as if they’ve just been plucked off the street to do some work for a few hours. The job that I went in to get resolved, was extremely simple… show my interest in private banking, and replace and send out a new debit card.Was firstly left waiting for 15 minutes whilst staff just meandered about not doing anything. Then when I finally got seen to, it took close to 20 minutes to get sorted. Staff are terribly trained in how to speak to customers, it wasn’t until they asked how much my salary was until their ears pricked up and tone changed. Absolute shambles.One week then two weeks pass.. low and behold, no new debit card has arrived. Utterly useless and not up to the job in hand!I’ve already closed by account down with NatWest, a fortnight after opening it!! Go with HSBC or Lloyds folks, you’ll at least get better customer service.

The rudest staff ever, with no manner, I approach her to ask her question without listening my needs she’s stopping saying it’s not possible the ATM machine to have error … however she’s been lazy , then the other came while I was on head office to make a complain then they went to check the machine…. Branch manager train your staff as you get pay …

I don't agree with all the negative reviews of this branch.I visited to do a chaps transfer, I was greeted as soon as I walked though the door and was asked to take a seat. I didnt wait for more than two mins until I was assisted. Staff was very friendly and service minded.The place is clean and well maintained.

Haider was incredibly helpful with transferring money for my flat purchase last month! He was very friendly and made everything go very smoothly, was a pleasure to work with him.

6 People in front of me and managed to get seen in 5 minutes, where my issues was quickly sorted and 10/10 customer service from Audri

Although I do most transactions using the ATMs, l'm grateful this branch is still open! Customer service is good to average (depending on who serves you). Queues for an actual cashier can sometimes be a nightmare.

Worst bank branch I've ever dealt with. The two staff I spoke to were unhelpful, unpleasant and totally useless. My experience with NatWest so far as a new customer has been terrible and I will be cancelling my application for a new account as soon as possible. Terrible bank all round, online and offline.

Utterly awful. One can handle rude if it is at least competent. But rude and incompetent was a tad much. The service equates to a good day at the Russian embassy. One was directed to queue with no real purpose and servers have no idea which customer is next.Seen after 47 minutes of pointless waiting only for cashier to be monosyllabic. After correcting one of her errors, one does feel if she had spent more effort on competence and efficiency and less on projecting rudness, the job would get done faster and it would actually be less painful an experience for both of us.Due to said rudeness and incompetence, I had the audacity to double check the five figure transaction details were correct. At which point who I can only assume as the manager (perhaps) squared up to me not without hostility bouncer style hoovering rather too close at these current times and said 'you could do this online' without any gest of irony. To which I replied I was aware as I have two business accounts with them, as he probably assumes I enjoy spending 47 minutes pointlessly inconveniencing them for my great benefit?!I'm unsure NatWest is aware of the existence of the growing number of online business banks and that they are no longer have the monopoly like they once did. I do have a wonderful business manager to whom I remain loyal, however after this incidence, it is food for thought.Dr. JH

Has to be the worst branch I’ve ever been in. No one even looks at you when you come in. The default response is to tell you to download the app and do it online. Yes, I know it’s online, I’m here because of how awful the app and internet UI is. Only actually directed to talk to someone when I’ve shown my exasperation at being fobbed. I now travel to another branch instead of my local one because of repeated lack of service.