Dale Care Ltd.

Fantastic company to work for. All office staff are lovely and couldn’t do enough for you. Would highly recommend their services.

I was very cautious about using Dalecare following their terrible online reviews. The services were procured via adult social services and Dalecare were quick to respond to say they could provide a package of care for my mum so I thought I would give them the Benefit of my doubts.Unfortunately it’s clear they do not have the resources in place. My mum has been continually let down by people not showing up or receiving a call to say no one can come out. Iam told it’s either because people are on sick leave or on holiday (I get a different story and reason depending on who I speak to)I suspect the resourcing issues are not unique to Dalecare and cut right across the care sector. I also understand and respect that working in the care sector is a tough gig and they get my full respect, but Dalecare shouldn’t be taking on clients if they clearly can not service these contracts. For that reason I wouldn’t recommend them to anyone looking for care for a family member or loved one.

*** edit ***Still no response after asking on their Facebook page publicly and via dm for an email address of somebody higher up to complain to. Still no response on here. Another night with NO CARE AVAILABLE AGAIN!!!! Oh and guess what, they have whacked their prices RIGHT up again!!!! What a disgrace this company is!!!!Absolute disgrace. My elderly family member is regularly left without visits (that she pays a fortune for). She has been left sat in her chair all night because nobody came to put her to bed. She’s been put to bed at 6pm and nobody comes for her until 11.30 the next day. Breakfast visit leaves and in walks lunch visit. She had had a member of staff leave her door unlocked all night (and it was blown wide open) and it’s leaving her feeling very vulnerable. Even after complaining to the office you just get fobbed off with some pathetic excuse time after time. Charged for missed visits where they don’t bother to send anyone out to see her. Really disappointed, you put your trust in people to be there when you can’t and this is the service you get

Dale care has consistently proved incompetent it is clear they have taken on more clientele than they can handle. My friend has been left without care more times than I care to count and the majority of those have been without any warning on the rare occasion the office has bothered to let him know it is done after care was due and with very little regard to his actual wellbeing and instead just a range of defensive excuses,they do not stick to prearranged call times and put it in whenever suits them and this simply isn't acceptable for somebody with time sensitive medications. They also take no time to actually educate themselves on the conditions clients have. I would not recommend Dale care to anybody as I personally would have zero confidence in them to take care of a loved one.

An appalling service from start to finish. I am just so relieved that my elderly nan had myself and my mother to speak up for her, as if she had to communicate with the coordinator herself I believe she would just be bullied down. Unfortunately we had to ring up the coordinator a number of times due to carers coming at totally the wrong times and/or not doing what was agreed. This is not the fault of the carers, they were all lovely ladies who I believe are under paid and under valued. There's a total lack of communication between management and carers, and each time we have had dealings on the phone we were met with an abrupt, insensitive and busy attitude. It always felt like the coordinator was in a hurry to end the phone call and that her interests were of that of the customer. We put in 2 official complaints and also spoke to the manager. Nothing came of these, we were just told our comments were taken on board and that the coordinator was told to me more sympathetic and empathic. Thankfully our dealings with Dale care have come to an end. We wouldn't dream of paying towards a poor service like this.

What can I say, when Dale Care get it right everything is great.But when things go wrong, you give them the opportunity to sort the issue but they just don't bother!In the last week we've had a carer who's on the bad prevent list, so they are not supposed to attend our house (this was because this person is incapable of keeping their face covering on inside our home). Contacted Dale Care about this, we still await feedback as to why it happened.Then the next carer has a bit of a personal hygiene problem, well when I say a bit its an understatement.The house stinks from her stale smelling B.O. on the first visit we gave her the benefit of doubt, that she'd maybe had a long day. But the second visit the smell was worse again. So we contacted Dale Care about this, even mum commented on the smell from the carer. They said they would try and sort something out for that night. We were hopeful it was either the carer had a bath and popped some clean clothes on or they send a different carer, but alas no, neither happened and we had the same carer whith another day of festering B.O. Mum refused a shower, after the carer left mum said she wouldn't have a shower from someone who smelt so badly. She has a point.Tonight, the same carer has come again, the stench is another day stronger, and this time she kindly took her coat off and dropped it onto mums blanket on the sofa so now that's lifting (not to mention quite bad from an infection control point of view)Mum has again refused a shower because of the smell, we've had to open the windows and spray air freshener to get rid of the smell! Called Dale Dont Care again tonight about this to be told the co-ordinator for your area has been off until today so that's why it will have been missed" erm OK

Firstly the good.The standard of care my mother received from Dale Care staff ranged from very good to excellent. I will single out one member of care staff especially for praise, that being Anne" whom my mother came to know quite well. This went beyond actual care in that it gave my mother a chance to interact socially with other people

I have been with the company for over 9 years. Office staff/management are fantastic. We have a great set of care workers who go above and beyond for their service users. Would highly recommend this company.

For the 3rd weekend out of the last 4 we’ve not had a career attend for my partners mum. She requires assistance to get out of bed and get changed, but is also requires medication at set times.Today the earliest they could get a career to mum was around 12:00, for an 08:00 scheduled booking.During the week it’s always ok, but every weekend everything falls apart and it’s putting the health of clients at serious risk!We’ve complained to coordinators and to managment but it seems to fall on deaf ears.We understand staff sickness can cause problems but it’s funny how it’s only a problem on a weekend and it’s always mum that’s impacted by it.Also, twice in the last fortnight careers have trod dog dirt through the house and we’ve had to have the carpets cleaned in dining room, lounge, hall and mums bedroom as well as kitchen floor and bathroom floor (fortunately they can be mopped)Dale care weren’t interested, no apologies, not even an offer to have the carpets cleaned, we’ve had to pay twice to have them washed!

I worked in healthcare all my working life and understand some of the pressures of providing care to others. We have been with Dalecare over a year now. It would be fair to say sometimes things haven’t gone to plan, late or no shows for example, but overall my wife, who is the user, and I think the service is good. The staff we have met have been kind and compassionate and are due some praise and recognition for the work they do. Whip the management by all means, but the service is actually the care givers and we love them all.