Barclays Bank

I spoke to an advisor in the Southend Branch called Roma Bennet. She was very informative and gave me so much advice on how to improve my credit score and how to save money. I hope your manager can give her a commendation!

I am had some euros that was sent to me. So went to Southend branch. After queuing for second time, I was told to go to cashier at back of branch to pay in. After waiting 25minutes I gave up because there were still 2 customers in front of of me. As a disabled person with spinal arthritis I could not stand any longer. If I left queue to use a chair I would have lost my place

What a shower, not a single member of staff behind a counter to actually sort things out. Need cash, it’s in my account, the computers say NO, now waiting to be seen by someone. For crying out loud put some humans back behind the counters. Think I’ll vote with my feet and go to a bank with real people like Metro. This is shockingly bad service from Britain’s no1 bank.

I just want to say how great the young woman (blonde hair, I'm sorry I didn't catch your name!) on the front desk (as you walk in) was trying to sort out my query. I first asked to speak to someone, and as the wait was taking so long she approached me again to try and show me how the mobile app worked to resolve the issue quicker – then my phone stopped working (!), she was patient told me not to worry and to just let her know when it resumed working and she'd walk me through it. Eventually I took so long to get it working I had to leave, but I used the app back at home and it was much simpler! Thanks so much for keeping your patience with me when it was really, really busy.

People helpful, just rather surprised a bank of this standing has to tell customers they have no toilet for customers and that they will have to use the toilet of one of the other businesses on the high street.

I visited this branch recently recently, as I have not been recieving statements from my account. I was shocked to hear that it had been closed, due to inactivity December 2020 ! I had not received any warning or conformation of this! Then there was a one and a half hour wait to see someone to discuss, I didn't have time so left. On calling their closed accounts help number this was confirmed. On again visiting the branch yesterday, I was told what steps I had to take, to reclaim my money, no apology or explanation as to why this had not been communicated to me by email, text or phone? Apparently it takes 12 weeks to recover my money, even though I had no knowledge of this. Thats really poor, unhelpful customer service Barclays. I'll take my business else where

This building has so much potential but the few staff are busy babysitting the atms, and the stores opening times are useless.

Absolutely ridiculous opening hours. Can't get anything done with this bank. Unhelpful & useless staff too.

Poorly organized with managers trying to defend the indefensible. There are about 10 ATM's constantly watched over by 2 or 3 staff, another member of staff who says hello" when you walk in and "goodbye" when you leave (whats the point?) and a customer service counter which has just 1 member of staff serving. I go here twice a week for my business and the majority of the time there is a long queue at the counter